Never got refund for a cancelled pre order

Discus and support Never got refund for a cancelled pre order in XBoX Games and Apps to solve the problem; I pre-ordered the digital deluxe edition of Hogwarts Legacy. I was then notified that it was canceled because the date was pushed back and that edition... Discussion in 'XBoX Games and Apps' started by Soren “SoSo” Lindsey, Jan 6, 2023.

  1. Never got refund for a cancelled pre order


    I pre-ordered the digital deluxe edition of Hogwarts Legacy. I was then notified that it was canceled because the date was pushed back and that edition was no longer available, and a refund would be issued. Still haven’t received the refund

    :)
     
    Soren “SoSo” Lindsey, Jan 6, 2023
    #1
  2. SwordofWhedon Win User

    Never got refund for a cancelled pre order

    what are likely seeing as a test charge that goes away after a day or two
  3. Nathan White2 Win User

    Never got refund for a cancelled pre order

    I haven't gotten my refund either, even though Xbox definitely took the money out of my account when I pre-ordered the game. It's been almost two weeks now and I still don't have my money back
  4. Nathan White2 Win User

    Never got refund for a cancelled pre order

    This just isn't true. I have friends who pre-ordered the game as well and they haven't gotten their money back. Like I have a bank statement saying the money was taken out of my account
  5. KindGryphon Win User

    Never got refund for a cancelled pre order

    I haven't gotten my refund either, even though Xbox definitely took the money out of my account when I pre-ordered the game. It's been almost two weeks now and I still don't have my money back
    Did you pay via Microsoft account balance then? Because that's the only eay they would have charged you right away.

    Any other payment methods such as paypal or debit/credit card dont get charged until about 10 days before the game releases:

    If you used account credit to pre-order your game, your balance will be taken immediately. If you used a credit card or split your payment between credit card and account balance, you’ll be charged around 10 days before the game launches.

    Source:

    https://support.xbox.com/en-US/help...=Can I cancel my pre,need to request a refund.
  6. josh wilson2 Win User

    Never got refund for a cancelled pre order

    I'm also having the same problem that everyone else is hogwarts legacy deluxe edition pre-order was canceled due to pushed back release date and still no refund. Microsoft definitely took the money out my account and still no refund so I'm I going to actually get a refund on my order or just not going to be able to play a game I have already paid for
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Never got refund for a cancelled pre order

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