Never got my reward

For help with the Microsoft Rewards program, you would need to contact their customer support.

For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum.

I finally got that one to send. Hopefully they get back to me. So tired of redeeming rewards points just to not receive the reward.

Tried. Microsoft support sent me here. And the email for the rewards support isn't working for me. Then there's another page for rewards support that i can't use because the submit button stays greyed out.

Hello kjkamo7,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP. MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from
the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

The only offer running at the time of your September purchase of Forza Horizon 3 was a special pre-order offer that made pre-orders eligible for MyVIP. However, since you have no MyVIP stars, that purchase did not award Credits.