Never got my 5000 rewards credit

VoodooGTS · Jun 5, 2018

I never got my 5000 Xbox rewards points after deposited my gems. Please help.

:)

awesomepooface · Jun 5, 2018

FM7 Sweepstakes loyalty (fan) keys

Another thing: Never got my 5000 rewards credits for pre-ordering FM7 as I should've

sharpshooter076 · Jun 5, 2018

Redeemed reward never received

I redeemed 2 10000 credit rewards and 2 5000 credit rewards using my gems a few days ago and never got an email with the code. Please help

XBLRewards8 · Jun 5, 2018

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review your pending Credits on the MyStatement on the MyRewards page.

awesomepooface

Another thing: Never got my 5000 rewards credits for pre-ordering FM7 as I should've

XBLRewards8

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review your pending Credits on the MyStatement on the MyRewards page.

THEOWENKILLER

I got about £3.00 for 5000 credits in february.

I then got a message to say those credits will expire 1/6/2015??

I had no other credit on my balance, its all reward credits.

Murphs-A47006C9-2185

If it was purchased during the promotional period it would normally take 96 hours for the purchase to process/reflect on the reward site. If it has been LONGER than 96 hours you will want to re-post your topic and change the "Forum Type" to support. This
is the "discussion forum" which is not monitored by the staff.

XBLRewards8

Hello xXThePro117Xx,

From the FAQ:

What is the monetary value of Rewards Credits?

1,000 Rewards Credits are equal to $1 USD.

So 5000 Credits.

Never got my 5000 rewards credit