Network 10 App - not downloading

Stache65 · Jul 28, 2014

I have a similar issue with the Network Ten App. However when I try to play a file, all I get is the audio track (sound) but no vision. The problem only appears to be with the "Commonwealth Games" section of app. I am able to watch other random programs
in the Network Ten App that I have tried to watch in the fault finding process. Please help.

:)

Mister Cerb · Jul 28, 2014

Network 10 App - not downloading

Hey there pferris!

Thanks for the information! That definitely helps clarify things.

Let's start by having you delete your Marketplace cache.

To delete the Marketplace System Data file, follow these steps:

Clear the System Cache. To clear the System Cache, follow these steps:

Press the Guide button on your controller, select settings, and then select System Settings.

Select Storage or Memory.

[table][tr][td][td][/td][/tr][/table]

Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

Select Clear System Cache.

[table][tr][td][td][/td][/tr][/table]

When prompted to confirm storage device maintenance, select Yes.

Delete the Marketplace System Data file. To delete the Marketplace System Data file, follow these steps:

Select settings, and then select System.

Select Storage or Memory, and then select your primary storage device.

Select System Items.

Select Marketplace System Data.

Select Delete.

Restart your Xbox 360 console.

Sign in to Xbox LIVE, and then try to buy the item again.

Let us know how that goes and we'll work with you from there! ^_^

xX Karza Xx · Jul 28, 2014

Network 10 App - not downloading

Search "network ten" with bing and download it that way.Make sure you spell it as "ten" and not "10" or else bing won't find it.That solution has worked for me and many others.

DangerousBard · Jul 29, 2014

I suggest you to check this support link:

support.xbox.com/.../network-ten-help

In the same page you will find the Support phone numbers for all content-related issues in the Network TEN app

Mister Cerb

Hey there pferris!

Thanks for the information! That definitely helps clarify things.

Let's start by having you delete your Marketplace cache.

To delete the Marketplace System Data file, follow these steps:

Clear the System Cache. To clear the System Cache, follow these steps:
1. Press the Guide button on your controller, select settings, and then select System Settings.
2. Select Storage or Memory.

[table][tr][td][td] [IMG]

[/td][/tr][/table]

Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
Select Clear System Cache.

[table][tr][td][td] [IMG]

[/td][/tr][/table]

When prompted to confirm storage device maintenance, select Yes.

Delete the Marketplace System Data file. To delete the Marketplace System Data file, follow these steps:
1. Select settings, and then select System.
2. Select Storage or Memory, and then select your primary storage device.
3. Select System Items.
4. Select Marketplace System Data.
5. Select Delete.
Restart your Xbox 360 console.
Sign in to Xbox LIVE, and then try to buy the item again.

Let us know how that goes and we'll work with you from there! ^_^

Paul Ferris 71

Click on the app icon (as you would to install one) and then up comes a "searching" msg and it just sits there

xX Karza Xx

Search "network ten" with bing and download it that way.Make sure you spell it as "ten" and not "10" or else bing won't find it.That solution has worked for me and many others.

Miss Ermine

Searching? Hmm, not sure exactly what you mean? Could you describe in a little more detail exactly what happens when you try to install it? Like, exactly at what step of the process it hangs up. We'll get to the bottom of it!

DangerousBard

I suggest you to check this support link:

support.xbox.com/.../network-ten-help

In the same page you will find the Support phone numbers for all content-related issues in the Network TEN app

Network 10 App - not downloading