Netflix App Not Working On Xbox One

STEPH LAMBERT · Sep 13, 2022

Netflix isn't fully loading on my Xbox one. It will open, get to the profiles screen once you choose a profile you just get a black screen.

I've uninstalled and reinstalled app. Reset xbox, checked closed captions. Unplugged consol for 5 mins. Nothing is working.

:)

ArmyMirage

I'm having the exact same problem, everything on the xbox one works except Netflix loads for 10-15 seconds and then crashes out and Error codes 0x80070002. Netflix still works perfectly on my desktop PC and phone.

Things tried:

-Hard reset

-uninstall and reinstall of netflix app

-uninstall neflix, hard reset xbox, resinstall app

- factory reset xbox, resintall netflix app

-logged into netflix on pc and revoked logins for all devices hoping it was an account issue. It was not.

I am still having the problem. This is very annoying.

silwenae99

I can confirm this bug with the Dolby Atmos app.

My setup: Denon X4200W receiver with Xbox One S.

Atmos works fine in the Dolby Atmos app, Blu-Ray and Netflix (the movie Okja is the only Atmos movie on Netflix). All other Netflix videos and Xbox apps default back to 2.0 down mix as posted above.

Leo Invictus

I didn't have this issue on my Xbox, but I had the same message/issue in a Netflix app on one of my "smart" TVs. I fixed it by going to the settings screen in the Netflix app, signing out of the Netflix account and then re-entering my email and password.
If that doesn't work, you might try deleting the Netflix app, then go through the app sign-in/setup process again.

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Steph, let's test some processes. In the end, tell me the result ok?

Press the Xbox button > System > Restart console > Restart

After the console turns on again, hold the console's Xbox button (X- or start button) for approximately 10 seconds, the console will restart again.

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

ChazWoodstock

Generally all streaming apps working very well with Verizon Fios, Amazon, Xbox video playing HD playback well without stutter or bad resolution. Netflix on the other hand has never been able to play good HD. It loads and then plays with horrible resolution.
It has been consistently like this since Feb when I got the Xbox One. Anybody have any ideas? Or know if this has to do with xbox one, app, or perhaps something on my end? So just to reiterate, Amazon Prime app and Xbox video work great with HD content, Netflix
doesn't work at all.

Lastly, note that Netflix works just fine on my computer, phone, and apple tv. So it has to be something to do with xbox one or the app.

Netflix App Not Working On Xbox One