Netflix and Youtube app crackling and popping noises on Xbox Series X

Discus and support Netflix and Youtube app crackling and popping noises on Xbox Series X in XBoX Games and Apps to solve the problem; I have had the Xbox series X since launch, at first I did not have any issues with the console. However since early January, I haven't been able to use... Discussion in 'XBoX Games and Apps' started by Lymore, Mar 26, 2021.

  1. Lymore
    Lymore Guest

    Netflix and Youtube app crackling and popping noises on Xbox Series X


    I have had the Xbox series X since launch, at first I did not have any issues with the console. However since early January, I haven't been able to use the Netlfix app. It started with simple pops and crackles here and there but now I can't go more than a minute without hearing popping noises, crackling sounds or the sound just cutting out completely. I can't use the app at all. Now as of yesterday, the Youtube app is having the same issue. Crackling, popping and the sound cutting out. It isn't on all videos but most. At first I thought this was an headset or controller issue but I have now bought both a new controller and headset and still have the issues. I have also tested my old headset and controller and new headset and controller on my brother's Xbox Series X and I do not experience these issues on his. Also the sounds happen while the sound is coming through the tv. I have tried many different steps but now know it is not an error with the hardware or accessories, as I download an app called myTube! and have zero issues with the sound. I would like to know what is going to be done about this, I have reached out to Netflix but was told that this was an Xbox problem. My console is my main entertainment hub, so having the apps work properly is important. Other apps I use, like the WWE Network, Youtube TV and Hulu, haven't had this issue at all. I bought my new headset (Razer Kraken) back in February and my new Xbox controller I bought last week. My NAT is also open. I really don't know what to do at this point. It clearly isn't a hardware issue but I am not sure what is causing it. Please help.

    Steps I have taken so far:

    Hard reset console

    Changed controller

    Changed batteries in controller (switched back and forth between AA's and rechargeable, while also using a charging wire)

    Changed headsets

    Tried console on another TV

    Changed audio settings in settings menu

    Reinstalled both apps.

    Tested controllers on another console

    Tested headsets on another console

    Reached out to Netflix and followed their trouble shooting guides

    Tested Nat

    Cleared MAC Address

    Checked Ports and made sure they were opened

    Did a factory reset on console.

    :)
     
    Lymore, Mar 26, 2021
    #1
  2. PEANUTx420 Win User

    xbox one rearrange pins not in the right order

    ok I figured it out. its actually not random. wherever I put a pin, the next time I go back it is located one more tile to the left. FOR EXAMPLE:

    I start in order from left to right (hulu, Netflix, crackle, youtube)

    1 if I take Netflix and put it at the end ( hulu, crackle, youtube, Netflix)

    2 then the next time it will show ( hulu, crackle, Netflix, youtube)

    3 now lets say I take hulu and put it at the end ( crackle, Netflix, youtube, hulu)

    4 now then it will show ( crackle, Netflix, hulu, youtube)

    5 ok one last example I take crackle and put it in between Netflix and hulu ( Netflix, crackle, hulu, youtube)

    6 ok it goes back to ( crackle, Netflix, hulu, youtube)

    hopefully this examples it but like I said, it goes one more tile over to the left that I place it at.

    very frustrating
  3. CollapseControl Win User

    Sometimes I have to wonder...

    I'm also hoping that the Crackle APP will change to Crackle Pop, so I can keep saying,

    "Xbox Snap Crackle Pop"
  4. dempup Win User

    How to cast (NOT mirror) apps from iPhone to Xbox One?

    As i am aware, only Netflix and Youtube at the moment. Hopefully we will see some more developers jump on-board when we get the apps for Series X.
  5. EwokLuke Win User

    Xbox Seriex X - Atmos 7.1 Audio Clipping

  6. KoJo RoKn X Win User

    The Official "Bring back the party option" thread

    I agree 100% party mode was the best feature
    They need it on all apps : Crackle, YouTube, Zune, HBO Go, Netflix,

    Hulu Plus, CinemaNow, IGN..etc

    All apps all party would be their best move

    —————————————————————————————— 2012 Fall Update Beta Tester & Xbox Community Ambassador
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Netflix and Youtube app crackling and popping noises on Xbox Series X

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