Negative Gold Bar Balance in Microsoft Classic Jigsaw Puzzles

RltGameTag · Oct 25, 2017

I have Negative Gold Bar Balance since 01 Oct 2017, I've Tried Xbox Forms, Support etc to no avail, I've Tried Microsoft Support as well, after getting transferred back and forth to the same Tech 5 Times, I was told to try going to the Manufacture of the
Game.

Beats me, I thought it was a Microsoft Game, the credits list Show's ARKADIUM as game designer, I will try their web site, but I'm guessing it will be a frustrating experience as well

:)

EnchantedPig7 · Oct 25, 2017

Gold earned points at a minus on Classic Jigsaw

I had about 900,000 gold points on MS Classic Jigsaw & now it's a negative gold points so I cannot buy new puzzles. Anyone know how to fix this??

Dadwarwick · Oct 25, 2017

everytime i finish a puzzle ms jigsaw closes.

everytime i finish a puzzle ms jigsaw closes.. i have to reopen classic jigsaw to play next puzzle . i get credit for puzzle but not gold.

Castellus Zemi · Oct 25, 2017

I am sorry about this issue. Here is the official support and FAQ page for Microsoft Casual games.

https://support.xbox.com/en-US/games/game-titles/microsoft-casual-games-faq#834d6dccf2dc4ce5b5adfe96...

You should be able to find a solution to help fix your problem here. If the problem is caused by a in game bug then you will need to contact the game developer. For more help you can also call

official Xbox customer support.

Xbox Customer Support Number: 1-800-469-9269

Monday - Friday 6am - 10pm Pacific time

Saturday - Sunday 7am - 6pm Pacific time

Hope this helps, Happy Gaming!!!

Castellus Zemi

I am sorry about this issue. Here is the official support and FAQ page for Microsoft Casual games.

https://support.xbox.com/en-US/games/game-titles/microsoft-casual-games-faq#834d6dccf2dc4ce5b5adfe96...

You should be able to find a solution to help fix your problem here. If the problem is caused by a in game bug then you will need to contact the game developer. For more help you can also call

official Xbox customer support.

Xbox Customer Support Number: 1-800-469-9269

Monday - Friday 6am - 10pm Pacific time

Saturday - Sunday 7am - 6pm Pacific time

Hope this helps, Happy Gaming!!!

BeverlyH15

Same problem. None of my purchases will download. Can not play the daily challenges, the games just show they are downloading -- but never do. Purchases start to download, but the program crashes within 30 seconds. Have asked for help through support,
but never receive an answer. Have tried some of the support answers from other individuals......NO LUCK. Requested that MS FIX this.....But they NEVER DO!!! I am beginning to believe that this discussion is just am IM that MS never reviews. Good LUCK in
receiving any Help!

Very DISAPPOINTED with MS on this issue.

DiffuseHawk1862

I have got the same Problem. I guess it appeared after the last Windows-Patch Installation. The progress bar is shown but there is no progress in download.

Dear Microsoft, please fix this Problem

XBF John

Hello,

You can contact the developers directly here: Microsoft Casual Games (zendesk.com) You can submit a ticket and they will be able to confront the issue for you and accept any reporting information you have.

This page seems similar to the issue youre describing here: KNOWN ISSUE - I’ve lost puzzles or gold bars in Microsoft Jigsaw. – Microsoft Casual Games (zendesk.com)

If it isn't you can choose the Submit a request link at the bottom.

Thanks,

John

relehnherr

I am experiencing the same problem when attempting to run any level of the classic jigsaw puzzle...

Negative Gold Bar Balance in Microsoft Classic Jigsaw Puzzles