Need to reverse a payment

Discus and support Need to reverse a payment in XBoX Sales and Promo to solve the problem; Hi, I'd appreciate help on reverse/cancel something buy by mistake. Thanks. 287f6f40-ad0d-4e1e-a041-dd548c882825 Discussion in 'XBoX Sales and Promo' started by VichoGamer 777, Dec 21, 2016.

  1. Need to reverse a payment


    Hi,

    I'd appreciate help on reverse/cancel something buy by mistake.

    Thanks.

    :)
     
    VichoGamer 777, Dec 21, 2016
    #1
  2. Azrael008uk
    Azrael008uk Guest
    Just been charged £391 from Xbox Support

    If you have been billed and they shouldn't have billed you then you need to contact your bank and instruct them to reverse the payment.
     
    Azrael008uk, Dec 21, 2016
    #2
  3. egteles
    egteles Guest
    Purchase reversal

     
    egteles, Dec 21, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Need to reverse a payment

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Dec 21, 2016
    #4
  5. Smwutches Win User

    Need to reverse a payment

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Smwutches Win User

    Payment Reversal?

    Not sure why it would show the 3 month and not the 1 month, but if you're still in the first 30 days of the subscription you can try contacting phone support to speak to billing to see if they can cancel it. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  7. Klokkwork Win User

    Payment Reversal?

    What it was showing you was the unit price. In the same way that it breaks down the 12-Month membership to show how it effectively costs $5 a month, the 3-Month membership breaks down to about $8.33 a month. But you pay the whole membership period up front,
    thus $24.99. If you want just one month, it'll be $9.99. Since you've already paid $24.99, just call up Xbox Customer Support, and ask them to convert it to a 1-Month membership, and they'll just keep the $9.99 out of that, and send the other $15 back to
    your card.

    -

    3-Month memberships have been $24.99 since, what, November or December 2011, I think. Same time Monthly became $9.99, and Annual became $59.99.
  8. Azrael008uk Win User

    Just been charged £391 from Xbox Support

    If you have been billed and they shouldn't have billed you then you need to contact your bank and instruct them to reverse the payment.
  9. XBF Jeremy Z Win User

    마인트래프트 게임을 구매했는데 환불이나 변경해주세요. [Mod Translation: I purchased a Minecraft game and would like to refund or change it.]

    Hi there!

    I'm sorry to hear there is an issue with purchases.

    In regards to reversing the payment, you would need to submit a refund request.

    Click here to learn

    Hope this helps.
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