Need to reset PIN of microsoft account that is NOT logged in a working computer.

Hello, I hope you are well.

Please try these steps.

If your Xbox is asking for your child's account PIN to sign in or make a purchase, and you don't have that PIN, you need to follow a process to recover or reset the PIN. The console may require you to enter your Microsoft account password to proceed.

To reset the PIN:

Sign In Attempt: When prompted, enter a 6-digit combination repeatedly (up to 3 times).

Reset: If the PIN is incorrect, the console may ask for your Microsoft account password.

New PIN: Follow the instructions to create a new 6-digit PIN and confirm.

If you forget your PIN:

Microsoft Account Password: If you don't remember your PIN, the console will ask for your Microsoft account password.

Reset: Use your Microsoft account password to reset the PIN.

If you can't access your account:

Restart the Console: A restart may help fix sign-in issues.

Removing and Adding the Account: Removing the account and then adding it again may resolve sign-in issues.

Restore Factory Settings: As a last resort, you can restore the console to factory settings, but this will erase all data

Hello, Toty. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

This Microsoft account does not have an account on this computer? Windows Hello usually is computer specific. Please try to deactivate the Windows Hello PIN for the account that is signed into the computer or use the PIN for the current signed in computer account.

- Go to Start > Settings > Accounts > Input options.

- Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.

- On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.

- If it asks for a password, confirm your Microsoft account password.

- Restart your computer.

Feel free to ask back any questions and please let me know how it goes.

Hello, APersonAnonymous. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I would say that's probably the computer account PIN. The same you use to sign in to your computer. You can try to use this PIN or you can deactivate it:

- Go to Start > Settings > Accounts > Input options.
- Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.
- On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.
- If it asks for a password, confirm your Microsoft account password.
- Restart your computer.

Please let me know how it goes.

Hi Ella,

I'm sorry to hear that method did not work. I recommend contacting Microsoft customer support to see if there is anything they can do in regards with resetting the Pin for you.

https://support.microsoft.com/en-us/contactus/

I hope this helps!

Sorry if it did not work

If your User account login with Microsoft account then follow the below steps:

1. Select the Reset password link on the sign-in screen. If you use a PIN instead, see PIN sign-in issues. If you're using a work device that's on a network, you may not see an option to reset your password or PIN. In that case, contact your administrator.

2. Answer your security questions.

3. Enter a new password.

4. Sign in as usual with the new password.

I hope this will help to reset your Windows password.