need to reset my password but asking for authenticator code, i dont have this facility for...

Hello Louise H , My name is Khaji I am an independent advisor and I will be happy to help you today.

I'm sorry you're having trouble signing in to your Xbox app, here are some possible solutions!

First of all, if you know the email address you used to set up the account, you can try resetting the password now;
Go to Reset Password and enter your email address.
Tell us how you want us to send you the security code (email or phone number).
Once you receive your security code, you will be asked to choose a new password and enter it twice. Passwords must be at least 8 characters and contain a combination of uppercase and lowercase letters, numbers, and symbols.
https://account.live.com/password/reset

Please note that you must have your Microsoft account email address to reset your password. If you forget this email address, you will need to recover it before resetting your password.

You can also try checking your spam or junk folder: Sometimes, authentication messages or security codes can end up in the spam or junk folder of your email account. Check that folder to make sure you haven't missed the message.

If the reply was helpful, please don't forget to upvote or accept as an answer, thank you

No it doesnt allow anyone who has access to that info the ability to reset a password

a security verification doesnt reset your password It only asks if you made the following changes

or if you are making a change you have to verify the code sent to the email or phone number

so if you are using a fake email you need to provide rhe verification code

authentication codes are standard amoung servers

leanr what they are

the only way to reset a password is a enter the password and if you attempt to change a pasword you still need tbe original password and the verificaton code provided from your proof info usually a sms msg

you cannot reset a password with just a proof

you need to have access to the original email and the secret question and secret answer

Or the original password at least which should not be 123456789

Did you have 2fa on? It’s going to be difficult to get it back

I did, I need a code sent to my email and the code from the Microsoft Authenticator app to reset my password. I can do the code from the app but I’m not getting a code sent to my email, I’ve done this many times before but it’s not working now.

I have also tried resetting my password as well as using the microsoft authenticator app for a numbered password. Still no luck.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

If you know the email address you used to set up your Microsoft account (used to sign in to your Xbox profile), you can reset your password now:
Go to Reset Password and enter your email address.
Tell us how you want us to send you the security code (email or phone number).

Once you receive your security code, you will be asked to choose a new password and enter it twice. Passwords must be at least 8 characters and contain a combination of uppercase letters, lowercase letters, numbers, and symbols.

Reset your password
Please note that you must have your Microsoft account email address to reset your password. If you forgot this email address, you'll need to recover it before resetting your password.
Find your Microsoft account email address
You can also reset your password on your Xbox console (later).

If you cannot access any of the contact methods associated with your account (and therefore cannot receive the security code required to reset your password), please refer directly to the "Recover your Microsoft account online" section located later.

Reset the password on the Xbox console
You can request a password reset directly from your console if you have access to the phone number or alternate email address you previously provided.

On the Login screen of the console, type your email address, and select the Forgot Password button.
Write the characters that appear on the screen, so we can know that you are not a robot.

Alternative phone numbers or email addresses that you previously provided for security purposes are displayed on the Prove You're You screen.

If for some reason you can't access any of the contact methods shown, go to "Recover your Microsoft account online" below. Otherwise, go to Step 2: Receive a security code.

On the Prove You Are You screen, select the security contact method (email address or phone number) where you want the code to be sent to you.
Check your phone, email, or authenticator app for the security code and enter it in the field provided on the Check Your Phone or Check Your Email screen.

If you use an authenticator app
Some people prefer to set up an authenticator app on their phones so they don't have to wait for a code. If you already use an authenticator app, Use my authenticator app will appear as an option on the Prove you're you screen. To use the app, follow these steps:
Choose Use my authenticator app, and then select Next.
Retrieve the application's authentication code, and then enter the code in the field that appears in the console.

If you use two-step verification
If you've turned on two-step verification for your Microsoft account, you'll need to request and enter the security code twice, using a different contact method each time.

Startup Helper Application Information source (credits):
https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope I can help you solve it.

Best regards,
Marvina.