Need to cancel Xbox ultimate pass urgently

Hi, thanks for answering.

No, I go to my history shops and appear Xbox game pass ultimate, i go to my subscription and appear Xbox game pass ultimate. I need urgently solve this problem

Hi,Jordan! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

In these type of cases you should go to your financial entity and dispute the charge to block it as well.

This is because access is mandatory to cancel a suscription from Xbox side

You can also try and regain access

Do you remember if you registered either an email or phone numbe rto the account?

You say that you cancelled your subscription to Ultimate a few days ago, did you subscribe to Game Pass Core (sorta used to be Gold) after cancelling Ultimate? When you cancel Ultimate, it cancels all of it. Game Pass, EA Play, Online Multiplayer,...all of it. Once cancelled, you have no subscription at all and need to resubscribe to whichever level you want.

You are not forced to use ultimate. If you wanted to go back to Xbox Live Gold you needed first to cancel the ultimate subscription, and then insert the code. For all users, with xbox game pass ultimate active, when you submit a xbox live/xbox game pass
for console/ xbox game pass for pc codes it will automatically convert in xbox game pass ultimate months using the established ratio.

Hi,

Once you upgraded to Xbox game pass ultimate, your Xbox live gold will be carried over to Xbox game pass ultimate. For example, if you have Xbox live gold for a year and you upgraded it to Xbox game pass ultimate, your Xbox live gold and xbox game pass for
console and PC will also be good for 13 months (12 months Xbox live gold+1 month upgrade Xbox game pass Ultimate). If you cancelled the Xbox game pass ultimate, automatically your Xbox live will also be cancelled since it is already merged to the Ultimate.
You need to contact Xbox Support to reinstate your lost membership.

To contact them, please go to this site:

https://support.xbox.com/en-US/contact-us