Need to cancel game pass, no access to Microsoft account

Hello Lll L, My name is David. I am an independent advisor, happy to help you today.

I'm very sorry that you're having trouble canceling your Xbox Game Pass subscription. Here are some steps you could follow to cancel your subscription:

Go to the Manage Subscription page and sign in with the same Microsoft account you used to purchase the Xbox Game Pass subscription.
Select Cancel subscription.
Follow the instructions on the page to continue with the cancellation by turning off recurring billing.

If you can't access your Microsoft account, you can still cancel your Xbox Game Pass subscription by following these steps:

Go to the Microsoft Account Recovery page.
Enter the email address or phone number associated with your Microsoft account.
Follow the prompts to verify your identity.
Once you have verified your identity, you can access your account and cancel your subscription.
If you purchased an Xbox Game Pass subscription from a third-party retailer, rather than the Microsoft Store, please contact the third-party retailer directly to manage your subscription and billing.

Please note that if you cancel an Xbox Game Pass subscription, your storage allocation will revert to 5GB of cloud storage.

As for how to contact Eneba, you can create a ticket on their website for assistance. You can also send an email to ****************** or *************** depending on your needs.

I hope this information is useful to you and you manage to solve your problem. Good luck!

Best regards.

Answering your other questions:

1. I don't need the Game Pass to play the add ons.

**Nope, but keep in mind that if you don't own the base game (you're playing the game via the subscription) you're not going to be able to access to the base game + add-ons

2. If I *DID* need the Game Pass, I'd have to cancel the one with Microsoft and buy a new one with Xbox.

** Are you referring to the PC game pass vs Console game pass?
I ask this because there is no "'Microsoft game pass"

Hello JEFF2125_775, I am an independent advisor and I will be happy to help you today. My name is Khaji

When you cancel your Game Pass Ultimate subscription, you will lose access to the games included in that subscription, even if you leave them installed

If you try to open them, it won't let you unless you renew the subscription or buy the games

To cancel your subscription to Game Pass Ultimate, you can follow these steps:

Sign in to account.microsoft.com/services with your Microsoft account.
Select Cancel next to Game Pass

Ultimate.
Follow the on-screen instructions to complete the cancellation process

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

So then Microsoft get £80+ for nothing? If could access the account I wouldn't need to cancel the preorders

Hi there,

Have you tried cancelling your Game Pass from a PC, if you have access ? Just sign in to your Microsoft account and go to Services & Subscriptions, Or click on this link -->

MS Services & Subscriptions and Navigate to the Subscription you want to cancel and cancel as normal.

Hope this helps.