Need to actually talk to an real agent. This is about an age restriction question with a...

Hello,

Sounds like you're having an issue with a child account, or something related to age restriction issues. Can point you in the right direction and see if we can work this out. Can you elaborate or detail what exactly the issue is and what you need help with? Would be happy to get this figured out for you.

Pre-emptively, I'd like to get some clarity from the get:

• Are the effected accounts in a family group?
  
• Is the account in question over 18 and does the birthday on the account signify that?
  
• Have you adjusted your privacy settings for Minecraft at xbox.com/privacy?
  

Looking forward to hearing from you.

John

[quote user="EvilTwinGX"]

On the other hand, this article mentioing Kinect being used to enforce age and identity restrictions, that could actually prove real useful, cutting kdis back from playing games inappropriate for their age range....

[/quote]

In my country (UK) the age restriction is enforced with regard to purchasing games NOT actually playing the game. So in essence there is no age restriction for playing the game.

Hello, are you no longer able to get into your account??? Is the password changed?? Is the email address changed?? XBox will send out account unlock info but that will go to the current email address on the account. If its not your address anymore it will
go to whose ever is on the account. Sad to say if these are true then its nothing that you can do about this issue. Im sorry to have to tell you that. Treat your XBox account like money!!! try not to let people see passwords or emails address and dont game
share with ANYONE unless your 1000% sure they wont take over your account.

My XboxOne x turna on for 5 seconds and then shuts off. It does not read on my tv at all. It makes the moise like its coming on and then shuts downs.

You can request a call back or chat with support at http://beta.support.xbox.com/contact-us