Need support with FREEdom Rewards - "FREE Ride" mission

Noctis Vesper · Apr 26, 2018

Hello Xbox Live Rewards Support Staff =)

I have completed 5+ hours in three different Free to Play titles, but haven't seen the punchcard update with the last two.

The first title completed was World Of Tanks, which I play often, and I see it's accounted for in the punchcard.

Followed by Happy Wars, and then Air Mech Arena. It has been over a week since 5+ hours have been played those two Free to Play titles, but no change in the FREEdom Rewards Missions page. Could you please check into? And reward
me before the time ends for this month's FREE Ride mission?

Thank You for the support, sincerely Noctis.

:)

CIDkidzPILLZ · Apr 26, 2018

Missing completion rewards for 'Freedom Rewards: FREE Ride'

Seem to have hit a snag with getting my Free Ride freedom rewards for Octobers Mission.

Volanian · Apr 26, 2018

Freedom Rewards Not Updating

I am currently playing Pinball FX3 for the Freedom Rewards Missions and neither the Frees Pass or Free Ride Missions are updating for my purchases and play time.

XBLRewards8 · Apr 27, 2018

Hello Noctis Vesper,

Thank you for the detailed report. After investigating with these details, we found a potential issue with the 360 version of your two other titles, and have escalated this issue to another team to resolve. In the meanwhile, we will manually adjust your
account for completion of this offer. You should see the changes shortly. Apologies for the inconvenience.

XBLRewards8

Hello Noctis Vesper,

Thank you for the detailed report. After investigating with these details, we found a potential issue with the 360 version of your two other titles, and have escalated this issue to another team to resolve. In the meanwhile, we will manually adjust your
account for completion of this offer. You should see the changes shortly. Apologies for the inconvenience.

XBLRewards8

Hello PandaBB,

As stated on the offer page, a full list of eligible free to play games can be found at (http://www.xbox.com/en-US/games/free-to-play?xr=shellna).

You can play the same game in the following months. For example, playing Warframe in December and again in January would be fine, and would award one punch.

Currently, you have played more than five hours in Fallout Shelter. Keep in mind that it can take our program up to 96 hours to receive and process new information, so any recent playtime would not yet have updated your FREEdom Rewards page.

XBLRewards8

Hello misterpopnfresh,

Since you have only played 4.63 hours in Gwent, you have not yet completed three games for this offer. Keep in mind that as stated in the FAQ, it takes up to 96 hours to receive recent activity, so if you have only recently played this title, we may not
have your full time played at the current moment.

misterpopnfresh

Will I get an email or some notification saying when support responds?

misterpopnfresh

Can anyone help? Is anyone looking into it?

Need support with FREEdom Rewards - "FREE Ride" mission