Need some help with Ark: Survival Evolved on Microsoft Store

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

BlueWombat, Let's investigate this error.

Please carry out these processes below.

Cancel and delete the download

Type CMD in the search bar;

Right-click on the Command Prompt option;

Click on Run as Administrator option;

Then run the commands below, press Enter at the end of each line ok? :

ipconfig /release <Enter>

ipconfig /renew <Enter>

ipconfig /flushdns <Enter>

ipconfig /registerdns <Enter>

nbtstat -rr <Enter>

netsh int ip reset all <Enter>

netsh winsock reset <Enter>

1.On the desktop, simultaneously press Windows + R keys to open Run;

2. In run, type cleanmgr and click OK to open Disk Cleanup;

3. In the Disk Cleanup window, select the C: drive (if prompted) and click OK;

4. In the Disk Cleanup for Windows 10 window, select the checkboxes of the presented files and click Clean System Files.

5. After cleaning, check the unchecked checkboxes again and click OK>Delete Files.

Select Start > Settings > Apps > Apps & Features. Apps and Features in Settings.

Select the application you want to fix.(xbox app)

Select the Advanced Options link under the application name (some applications do not have this option). On the page that opens, select Repair if available.

Once the Reset is done, you will see a check sign next to the Reset button. And restart the PC

After that, try to install the game again

Tell me what appears in this test please. Download the companion xbox console app > settings > network > NAT type

And connectivity

I remain at your disposal if you have any further questions.

Ark Survival Evolved is a full game, and Ark Extinction is an add-on. Your title and description are contrary to each other and so I'm confused.

If you purchased Ark Survival Evolved then you should be just able to play it. However, if you purchased Ark Extinction then you must also purchase Ark
Survival Evolved.

Hi there Paper Man,

Thanks so much for the reply as well for trying the troubleshooting steps.

The next step, will require using a weblink to help acquire the Ark Survival Evolved for PC from the game pass.

• https://www.microsoft.com/p/ark-survival-evolved/9nblggh52xc6

Try this and let us know the results.

Hello LKELLY96,

Thank you for contacting the Xbox support forums. Ark Genesis Part 2 is part of the Genesis season pass that you can purchase separately with Ark: Survival Evolved. At this time, the Ark: Survival Evolved Explorer's Edition which includes; the Survival Evolved Season Pass, Extinction, Aberration, Scorched Earth, and Survival Evolved Aberrant Skins is the current edition that is available on Game Pass.

Ark: Genesis Part 2 is part of the second expansion pack which is not currently available with Game Pass. However, Game Pass members may currently receive a discount on the ARK: Genesis Season Pass which would include Ark: Genesis Part 2.

I hope this helps and I apologize for any confusion!

-Tali

Try using the Microsoft Store app to start the download and installation. If you're looking for a direct link to open the "ARK: Survival Evolved" Store listing in the Microsoft Store app, copy and paste the following URL into a web browser:

ms-windows-store://pdp/?ProductId=9nblggh52xc6

Alternatively, you can launch the Microsoft Store app from the Start menu, then search the Store for "ARK: Survival Evolved" to get to the
listing. Windows help has an overview of
how to launch and use the Microsoft Store app.

It sounds like you haven't signed in to your PC using your Microsoft account yet (or you would have seen your PC in the list of devices in
Install on my devices), so you'll need to do that to start the download and installation for your already-purchased license. You should be prompted to do so once you start to interact with the Store listing in the app.