need some help fixing this ASAP please ...

Self repair is a serious violation of the ToU/CoC & will result in the console being banned.

Because of this no one on the forums can discuss self repair as it is against forum rules.

Account support like this is only done over the phone where they have access to the account info. If you weren't able to obtain assistance the first time, call again. There are ways to physically recover the account if you can remember enough info and provide
it during the call. If you can't provide proof, the account is probably lost as they won't just give you access.

No one in the forums can assist as most are just subscribers like yourself.

Sorry to hear it. If your brother has not completed all previous tasks and reached level 40 yet then he will not be able to access that content. Rise of Iron requires a higher light level to complete before it will open up

Hello Supershoddy1989,

Since you have not made any digital purchases off the Xbox Store until December, you have not gained any VIP progress or payback since July. If you are asking about your recent December purchases, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending. December payback should appear by the middle of this month. Furthermore, our yearly re-calibration of MyVIP progress occurred yesterday, which is why you do not
have MyVIP progress.

Hi imamonster666,



You can download it from your Download History. Try these steps here.



Go to Settings, and then select Account.

Select Download History.

Select Specialization Priority Alpha