Need refund help

Discus and support Need refund help in XBoX on Windows to solve the problem; Last night I requested a refund for 2 dlcs bought just 1 day apart I then realized I had these dlcs already on another device I requested a refund on... Discussion in 'XBoX on Windows' started by Blair Culver, Nov 24, 2022.

  1. Blair Culver
    Blair Culver Guest

    Need refund help


    Last night I requested a refund for 2 dlcs bought just 1 day apart I then realized I had these dlcs already on another device I requested a refund on both of them but I’ve only gotten money for one of them back it still says on my Xbox I own them both costed about 5 dollars I can’t install neither of the dlcs even while there marked as owner I’m just wondering if I’ll have to wait a little while longer for the second one to be refunded

    :)
     
    Blair Culver, Nov 24, 2022
    #1
  2. OpticRJames Win User

    Need help or refund

    Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please try the following steps one at a time to resolve the issue:

    Solution 1: Do a power cycle to clear the cache of the console

    1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    3. Plug the console power cable back in.

    4, Press the Xbox button on your console to turn on the Xbox console.

    Solution 2: Try setting up manual DNS settings then install the game.

    1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

    2. Primary DNS: 208.67.222.222

    3. Secondary DNS: 208.67.220.220

    Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try downloading the updates now and see if it works.

    Solution 4: Do a factory reset

    1. Press the Xbox button to open the guide.

    2. Select System > Settings > System > Console info.

    3. Select Reset console.

    4. Reset and keep my games & apps.
  3. Blair Culver Win User

    Need refund help

    Okay thanks my friend told me that that’s probably it
  4. Smwutches Win User

    Need refund help

    It usually takes a few days to get a response after requesting a refund. so if you haven't heard anything back on that one then that's normal. It's actually unusual that you got one of them so quickly.
  5. OK Fowl Win User

    I need help with a refund

  6. Francia J. Win User

    Need help refunding a game.

    Hi Williamslade1, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    I apologize for all the trouble that you have experienced. You can request a refund by signing in to http://xbox.com/refunds and then locate your order for the game and then click on the "request a refund" option on the side.
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Need refund help

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