Need reference numbers/contact with a specific representative group. No more talking to...

Is there an issue when you try contacting support that wont let you talk to them? Best is to keep trying their customer support number 18004myxbox and it would also help if you had any statements showing the double purchase in case they have a reference
number you can give the representative helping you

You can cancel the account, not delete it. Just contact Microsoft by using their support phone number or talk to a Microsoft Representative by a Online Chat.

Hi Mayhem16, my name is Daniel and I would be happy to help.

Let's say that I cannot provide you with another contact number, however, in the following link that I am going to send you from Support, you can request a call or, if applicable, speak in a live chat with a Support agent.

Support: https://support.xbox.com/contact-us/

There you just have to enter the link, then select the contact us button, enter the problem you are presenting, follow the steps on the screen and then the option to request a call or speak to a person will appear.

I hope you understand, I wish you good luck.

Best regards,
Daniel.

@Gary Killer15, That is what I originally thought. The problem is, a Xbox Live Customer support representative told me specifically to put my thread in forum #14, Accounts Banned, with a reference to the phone call and a list of the players that I have received
messages from soliciting modified lobbies. I even provided the admins in said forum the reference number for the phone call as proof.

I suppose my next step is getting on linked in and contacting DMZilla and MajorNelson, as I said.

There is no contact number for the Xbox Enforcement Team.

You can try and reach them through a Case Review. See #6

1) For account suspensions or bans sign in at this site with your account at
https://enforcement.xbox.com

2) No one here on the Xbox Forums or at Xbox Support can provide the reason or proof why you were banned.

3) No one here on the Xbox Forums or at Xbox Support can change the state of ANY suspension or ban.

4) Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

- "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-5

5) A suspension or ban on the account is imposed when there has been a violation of the Code of Conduct or Terms of Use.

- Note: If the violation was significant, the account may face consecutive suspensions and the device could be suspended as well.

Code of Conduct -
https://enforcement.xbox.com/en-US/home/codeofconduct

Xbox.com Terms of Use -
https://www.xbox.com/en-US/Legal/XboxComTOU?xr=footnav

6) If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

- You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

- Note: Currently, Xbox device bans are not eligible for Case Review.

Case Review -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

7) If someone is making offensive remarks to you, do not reply back to them. Report and block them.

- If you're in a party chat and offensive remarks are being made. Your account may receive a suspension just for being in that party if the party is reported.

Submit a report on Xbox One -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic2-0

8) It's your account and you're responsible for it. If you let a friend use your account and they violate they Code of Conduct or Terms of Use with your account, then it's your account that will be penalized.