Need official support-Getting charged double, but then don't get the content at all!

Discus and support Need official support-Getting charged double, but then don't get the content at all! in XBoX on Consoles to solve the problem; I bought the second season pass to the "walking dead video game" and it show's up under my bought content, but when I go to play the game it want's to... Discussion in 'XBoX on Consoles' started by BeefAlchemist, Jan 2, 2014.

  1. Need official support-Getting charged double, but then don't get the content at all!


    I bought the second season pass to the "walking dead video game" and it show's up under my bought content, but when I go to play the game it want's to re-purchase everything thing, as though I've never bought before. I've tried everything from deleting the
    game to clearing system cache and nothing seems to work. In addition to that I redeemed the Ambassador's holiday tea shirt and that too show's up as though I have used the code, but won't show up in my avatar top's. Now the game charged me double for The walking
    dead season 2 episode 1 which I already bought the pass -.-! Need official support!

    :)
     
    BeefAlchemist, Jan 2, 2014
    #1
  2. jawest78
    jawest78 Guest
    double charged for Rock band DLC

    Check your purchase history at billing.microsoft.com. If you were in fact double-charged, then you will need to call support for your region to get it corrected.
     
    jawest78, Jan 2, 2014
    #2
  3. Jimi Thingg
    Jimi Thingg Guest
    Halo 4 War Games Pass/Castle Map Pack

    You'll have to contact customer support. But I'm pretty sure you're out of luck. When you buy the season pass of a game you need to be sure to download the 'already paid for content' through the game. Or else you'll get double charged like what happened.
     
    Jimi Thingg, Jan 2, 2014
    #3
  4. fredgiblet
    fredgiblet Guest

    Need official support-Getting charged double, but then don't get the content at all!

    fredgiblet, Jan 2, 2014
    #4
  5. fredgiblet Win User

    Need official support-Getting charged double, but then don't get the content at all!

  6. Jimi Thingg Win User

    Halo 4 War Games Pass/Castle Map Pack

    You'll have to contact customer support. But I'm pretty sure you're out of luck. When you buy the season pass of a game you need to be sure to download the 'already paid for content' through the game. Or else you'll get double charged like what happened.
  7. jawest78 Win User

    double charged for Rock band DLC

    Check your purchase history at billing.microsoft.com. If you were in fact double-charged, then you will need to call support for your region to get it corrected.
  8. Miss Kleo Win User

    Xbox making me repurchase a game?

    Hey there EZD G8MR! If you aren't able to download it from your history, you'll need to

    contact phone support
    for your region to make sure you don't get double charged!
  9. BrianM1991 Win User

    about the season pass

    Rain is on tues and u get all dlc except kalssic skin pack 1. After u get it get characters in game wen it pops up to download don't buy in xbox marketplace or u get double charged
Thema:

Need official support-Getting charged double, but then don't get the content at all!

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