Need new Promotional code - mine expired

Discus and support Need new Promotional code - mine expired in XBoX Sales and Promo to solve the problem; The codes that were emailed to me are no longer working, and I am not able to use them to redeem my groove music credit of 6 months, can you please... Discussion in 'XBoX Sales and Promo' started by KickedJungle168, Oct 3, 2017.

  1. KickedJungle168
    KickedJungle168 Guest

    Need new Promotional code - mine expired


    The codes that were emailed to me are no longer working, and I am not able to use them to redeem my groove music credit of 6 months, can you please resend? let me know what info is needed?

    :)
     
    KickedJungle168, Oct 3, 2017
    #1
  2. Co 23
    Co 23 Guest
    ODST Code

    I need an ODST code please. Mine expired
     
    Co 23, Oct 3, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Smwutches, Oct 3, 2017
    #3
  4. Mister Mascot
    Mister Mascot Guest

    Need new Promotional code - mine expired

    Hey there KickedJungle168,

    Thanks for reaching out, we're taking a closer look and will respond as soon as we have more information.

    Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Oct 4, 2017
    #4
  5. Mister Mascot
    Mister Mascot Guest
    Thanks for your patience,

    According to the Groove Music and Spotify: FAQ
    HERE

    "I bought a Groove Music Pass and haven’t redeemed it. What are my options?

    As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
    your credit, contact customer support."

    Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat teams for assistance.

    You can contact Official Xbox Support through the live chat option
    HERE    .

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Nov 3, 2018
    #5
  6. Mister Mascot Win User

    Need new Promotional code - mine expired

    Hey there KickedJungle168,

    Thanks for reaching out, we're taking a closer look and will respond as soon as we have more information.

    Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  7. Mister Mascot Win User

    Need new Promotional code - mine expired

    Thanks for your patience,

    According to the Groove Music and Spotify: FAQ
    HERE

    "I bought a Groove Music Pass and haven’t redeemed it. What are my options?

    As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
    your credit, contact customer support."

    Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat teams for assistance.

    You can contact Official Xbox Support through the live chat option
    HERE    .

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  8. XBF Diego M Win User

    Code xbox live gold

    Hi there,

    It is not often that an subscription code will be expired but it does happen if the seller sold you a promotional code they received as part of something else. Pre-paid codes you buy from an official retailer or from the Microsoft Store online never expire,
    but promotional codes won or offered as part of a deal with something else do expire. You will need to get with the person who gifted you the code to ask for a replacement or ask where they purchased it from and get a replacement from them.
  9. Njal the Blue Win User

    Will a 12 month Xbox Live Gold code from Microsoft Rewards expire?

    Promotional codes do expire
  10. davemcfly85 Win User

    1 year since I waited for my promotional points (4th post)

    pretty sure points like that are promotional and do have expiration dates MS is not responsible for points that are not spent on stuff before they expire and so they will not resend any codes for new points if the old ones have expired and if they are expired
    that may be why they are coming up invalid when you try to redeem them.
Thema:

Need new Promotional code - mine expired

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