Need new Promotional code - mine expired

KickedJungle168 · Oct 3, 2017

The codes that were emailed to me are no longer working, and I am not able to use them to redeem my groove music credit of 6 months, can you please resend? let me know what info is needed?

:)

Co 23 · Oct 3, 2017

ODST Code

I need an ODST code please. Mine expired

Smwutches · Oct 3, 2017

Promotional Code Expired (?)

Since that is a Rewards program offer, you'll need to post here -
forums.xbox.com/.../29.aspx

Mister Mascot · Oct 4, 2017

Hey there KickedJungle168,

Thanks for reaching out, we're taking a closer look and will respond as soon as we have more information.

Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot · Nov 3, 2018

Thanks for your patience,

According to the Groove Music and Spotify: FAQ
HERE

"I bought a Groove Music Pass and haven’t redeemed it. What are my options?

As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
your credit, contact customer support."

Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat teams for assistance.

You can contact Official Xbox Support through the live chat option
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there KickedJungle168,

Thanks for reaching out, we're taking a closer look and will respond as soon as we have more information.

Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Thanks for your patience,

According to the Groove Music and Spotify: FAQ
HERE

"I bought a Groove Music Pass and haven’t redeemed it. What are my options?

As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
your credit, contact customer support."

Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat teams for assistance.

You can contact Official Xbox Support through the live chat option
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

XBF Diego M

Hi there,

It is not often that an subscription code will be expired but it does happen if the seller sold you a promotional code they received as part of something else. Pre-paid codes you buy from an official retailer or from the Microsoft Store online never expire,
but promotional codes won or offered as part of a deal with something else do expire. You will need to get with the person who gifted you the code to ask for a replacement or ask where they purchased it from and get a replacement from them.

Njal the Blue

Promotional codes do expire

davemcfly85

pretty sure points like that are promotional and do have expiration dates MS is not responsible for points that are not spent on stuff before they expire and so they will not resend any codes for new points if the old ones have expired and if they are expired
that may be why they are coming up invalid when you try to redeem them.

Need new Promotional code - mine expired