Need Microsoft assistance with my Minecraft account after migration

Panagiotis Psoudis · Nov 11, 2022

Few months ago i migrated my minecraft account from Mojang to Microsoft. For a few days now i've being trying to log in into my minecraft account without any success. I forgot my password and i've being trying to reset it. How ever in order to reset my password they request to fill out a form by answering some questions in order to prove that i own the account but filling that form is impossible. The questions are: 1) previous passwords to the account= it's technically a fresh account so i dont have any previous passwords. i tried adding previous Mojang passwords but didn't help much. 2) Have you used any of the Microsoft products below with your account before? No i haven't because its a brand new account. And 3) Have you ever purchased something from Microsoft before, such as software, a device, or a subscription? Also no. These forms are completely useless for me. They ask for things i dont have. I've being having this minecraft acount for more than 10 years and i don't wanna be forced into buying a new game. I just need someone to actually help me get my account back instead of having microsoft sending me useless bots that will only tell me the same things over and over again. Please Microsfot help me

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Panagiotis

Sorry to hear that your recovery form has been rejected, when that happens these are the options for you:

https://support.microsoft.com/en-us/account-bil...

Also, you could try alternative methods to recover your account here:

https://support.microsoft.com/en-us/account-bil...

Please note that no one here including regular Microsoft Support (besides the account recovery team) is capable to send password reset links for security policies

Skylofte

When contacting Minecraft support I got what I think is an automated reply saying

"Thank you for contacting us for help with your Java Edition account.

As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended.

If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support."

My account is migrated, isn't Microsoft support here where I am right now?

Nacho4

Hi Rodrigo,

thank you for the reply. Unfortunately Minecraft support is saying that Microsoft needs to solve this. I had opened already a ticket there. Have a look at their answer:

"Hello,

Thank you for contacting us for help with your Java Edition account.

As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended.

If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft support.

"

This is why I'm trying my luck here now...

Erfan Heydarzade

I bought from minecraft.net but they leave a recorded message in their ticket saying contact microsoft support

To be more precise, they say:
"
Hello,

Thank you for contacting us for help with your Java Edition account.

As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended.

If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support.

For further information about the end of account migration, please visit this article.

Regards,
Minecraft Support
"

I have already changed this account to Microsoft ( migrate )
And what should I do now?

Kayece Jan Mae Amizo

Hi,

Kayece here. An Xbox user, and a gamer like you. Do not worry, I will be here to help and assist you today.

Based on your description, you have missed migrating your Minecraft account to your Microsoft account. Unfortunately, according to the Minecraft official article, Minecraft Support will no longer assist with migration-related queries and you need buy Minecraft: Java & Bedrock Edition using a Microsoft account to play Minecraft again.

Please visit the link below for the said article and the source of the above statement.

https://help.minecraft.net/hc/en-us/articles/19...

I hope this helps. If you need more assistance, please let me know.

Stay Safe!

Need Microsoft assistance with my Minecraft account after migration