Need Info On A Ban

Hi Mason2001, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Just a friendly reminder though that we don't have information in regards to the enforcement action that you received for your own security and privacy. The best way to validate this is by signing in to https://enforcement.xbox.com to get more details and to possibly file a case review.

Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations.

The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.



You might want to post in section 14 in order to get an official answer. Although they might just delete your thread and post a link like below as they do not discuss console bans.

Console Ban

You might also want to check out
this thread.

Actually, the following link is all the information you will need or get regarding console bans:
www.xbox.com/.../consoleban

Hi there! Unfortunately Support agents will not be able to help you out with this issue. The only people who deal with this type of thing is the Enforcement Staff. Depending on your issue, please refer to one of the following links. Thank you!

For account suspensions, please post in
forums.xbox.com/.../41.aspx.

For console bans, please read
http://xbox.com/consoleban.

For "marketplace theft" issues, please read
forums.xbox.com/.../62589.aspx.

For general info on violations and penalties, please read
support.xbox.com/.../terms-of-use-conduct.

http://xboxban.blogspot.com