need immediate help

DJBobo79 · Jun 2, 2017

hello Xbox so I bought a game yesterday and I dont want it anymore because I cant call because your closed and if I call Monday I wont get my money back and I want me money pls Xbox help me

:)

Smwutches · Jun 2, 2017

Need immediate help

The enforcement team does not use the forums. If you've been suspended, you would need to go to
http://enforcement.xbox.com to see about submitting a case review. That is the only way to contact the enforcement team.

Tlax-[xboxvenue] · Jun 2, 2017

Need immediate help

I need to speak with someone from Xbox enforcement I'm being treated unfairly in false reportings I have all of my case files need someone to contact me asap

M3tal Daz3 · Jun 3, 2017

Keep in mind the xbox live policy regarding digital purchases : Digital Games FAQ | Xbox One Digital Games

"You can’t return a digital game and receive a refund or credit"

For more help you can contact xbox chat support billing section: Contact Us | Xbox Support

onyxishere · Nov 2, 2018

You could try checking this link https://account.microsoft.com/ to see if there's a refund option. Please note, that if you have played the game for more than 2 hours you will not be eligible.

Other than that you would need to call phone support as they make the final decision on refunds. You can click this link to get the number for your region Customer Support

M3tal Daz3

Keep in mind the xbox live policy regarding digital purchases : http://support.xbox.com/en-US/games/purchasing/buying-digital-game-faq

"You can’t return a digital game and receive a refund or credit"

For more help you can contact xbox chat support billing section: http://support.xbox.com/en-US/contact-us

Smwutches

The enforcement team does not use the forums. If you've been suspended, you would need to go to
http://enforcement.xbox.com to see about submitting a case review. That is the only way to contact the enforcement team.

onyxishere

You could try checking this link https://account.microsoft.com/ to see if there's a refund option. Please note, that if you have played the game for more than 2 hours you will not be eligible.

Other than that you would need to call phone support as they make the final decision on refunds. You can click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

CornerPureEagle

hello A7MED

you might want to see the sticky post on the service alert:

forums.xbox.com/.../1498012.aspx

Stay tuned for future updates.

hope your problem will be solved shortly

Miss Kleo

Hey A7MED! This issue sounds directly related to the service outage you mentioned. We’ve seen reports of issue resolution so make sure to test your connection again right now if you haven’t recently! For more information please refer to our sticky post on
the SERVICE ALERT (forums.xbox.com/.../1498012.aspx) or to the SERVICE STATUS (support.xbox.com/.../xbox-live-status)
page for updates. Thank you for your patience and cooperation!

need immediate help