need help

i have been a xbox rewards member since june 2011 i havent been getting points since xbox one came out and i bought plenty of games movies and dlc content last year but no reward point why is this happening

:)

 

Help needed

I'm not totally understanding this. Are you saying that someone on Live is pulling off some sort of hack on an account that's on your Xbox because of the IP and they're keeping you offline? Hell, I didn't even know they could do that.

Have you tried customer service? Or maybe even a ping test?

 

Help needed ?

Try these steps first.

How to Troubleshoot an Xbox One Disc Error

It sounds like you might have a faulty drive or a faulty disc. Have you tried another disc?

EDIT: Disregard my last line as it sounds more like the update has caused this bug in some X1's and you've just been really unlucky with timing. No doubt MS will fix it soon.

 

Are there any specific offers you're looking for credits from? Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP
rebates.

 

i have bought gold since xbox one and madden 18 wildlands pubg codww2 countless movies and my level is not moving it should be at least 3 or higher since 2011 but its still zero

 

Hello colonel1980,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
and December 2016. We did not recalibrate this year (December 2017). Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).