Need help

Hello! My friend has presented me a game. We live in same country. Specified same counrty in xbox account. When I try to activate the key,it is said that the gift is sent from another country. How can I activate the key? His console is bought in another
country . I bought xbox in country where I live , but in another city

:)

 

Help needed

I'm not totally understanding this. Are you saying that someone on Live is pulling off some sort of hack on an account that's on your Xbox because of the IP and they're keeping you offline? Hell, I didn't even know they could do that.

Have you tried customer service? Or maybe even a ping test?

 

Help needed ?

Try these steps first.

How to Troubleshoot an Xbox One Disc Error

It sounds like you might have a faulty drive or a faulty disc. Have you tried another disc?

EDIT: Disregard my last line as it sounds more like the update has caused this bug in some X1's and you've just been really unlucky with timing. No doubt MS will fix it soon.

 

You and your friend should make sure that both account and console are specified to your country. If there is a difference in either then the code will not work for you. If everything is set properly and you are still not allowed to use the code then you'll
need to call phone support for more assistance. If you live in North America you can dial 1-800-469-9269 or you can start a chat with them via this link
Contact Us | Xbox Support

 

Hi there,

just to be sure, both of you check the country that is shown in the country field in the second column on this link:

https://live.xbox.com/Account/BillingAccountInformation

If that is the same be sure to have your friend check that he purchased the Gift when the console was set to the correct region or if he bought it via the website double check if the website was set to the correct country (in bottom left corner).

Also be sure to check if your console is set to the correct region in the settings.

If you keep getting the same error message or there was indeed a region/country difference and it remains the current situation that the gift can't be redeemed it's best for your friend to contact Xbox Support via Phone or Microsoft Support Chat so your
friend can request a refund for the Gift.

For your friend to contact Xbox Support use http:/support.xbox.com/contact-us keep in mind that only Phone Support or Microsoft Support Chat can help your friend with a refund.