Need help with Xbox One parent account

Bracdawg · Aug 26, 2018

I work at a children's home with several boys in the cottage. They all have a xbox profile/microsoft account that I have in my Microsoft Family. I changed my email address and it messed things up. All I did was create a new alias for the email and deleted
the old one.

Xbox never updated to show the new address and shows the old parent account when I need to add time to a child's profile. Now, when I try to add time, Xbox/MS won't allow me to.

I removed all profiles/accounts from Family and the Xbox then re-added everyone and I still have this problem.

:)

Mrs L · Aug 26, 2018

Unable to add son to xbox one

As above,

Select child
Sign in as parent
get to the 50c card authorisation, add card details
Then get card already exists on account - go through screens - again!!

Then after about 10 minutes updating account it fails with code 45468.7036976521340.5055251569016685

Go to xbox errorhelp - can't find it

Can anybody help please we are pulling our hair out on this

Just to say the card is on account from xbox and also Microsoft accounts linked to the parents account!

hammour95 · Aug 26, 2018

issue about accepting xbox terms of use

Hello please help me with this problem I should accept the terms of use but they need PARENTAL APPROVAL (I am already 18 years old )

and when I but my parent account they tell me " That's not the parent associated with your account "

so please help i need xbox live

Frizio I iB · Nov 20, 2018

Hey there i think you should unlink all the profiles from "Family" group... then reset the console, add your new profile and add again all the profiles of the children under your family! So that way should work

Frizio I iB

Hey there

i think you should unlink all the profiles from "Family" group... then reset the console, add your new profile and add again all the profiles of the children under your family! So that way should work

Warhawk-FC64623E-2B1

Your Parent account has to be the one to accept the Terms of Use.

If you cannot access your parent account, we are unable to help you at this point, you need to phone xbox support directly.

Zero420override

You'll need to create a child account, here is a link for the information on how Create a child account and add family members on Xbox
One

Here is an extra article on Everything parents need to know about Xbox One: Accounts, safety, restrictions and more

Hope this helps

Keep Calm & Game On!

XBF Brad A

Hello Arthur

Here is a helpful guide as to
change the settings on a computer.

If you are not in a family. you will need to create a parent account, here is a guide to help with

creating a account for parent.

Hope this helps

Thanks

Brad

Xbox Forum support

XBF Chris J

Hello Samantha,

Thank you for posting here on the Xbox forums. Are you the player playing on Xbox One? The ability to cross-play is behind a privacy setting. If you are playing on a child account, you would need to have this setting adjusted by the parent account. Please
use this link for assistance if you require it: Xbox One online safety and privacy settings for parents and
kids

Hope this helps!

Need help with Xbox One parent account