Need help with xbox design lab. I bought a controller put in my address and today I looked...

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Hi Curly!

Thanks for reaching out to us with this question. The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox
Design Lab and Xbox Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

I hope that this information helps out!

Hi,

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox Design Lab controller
help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Hi FearTheDead101 ,



Thank you for posting to the Microsoft community.

Based on the description, it appears that you ordered a controller however the address located is not the right address.

In this case you are best to request all back from Xbox support for them to be aware since they use advance tools for this. There may be something going on with the purchase.

When you go to Contact Us to get it to request a chat follow these steps:

Step 1 ----select Xbox One

Step 2 ----select see other options then subscription changes

Step 3-----select show contact options
Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Thank you for understanding.



Truly Yours,

Fatima

Microsoft Moderator

Have you had a look here mate?
https://support.xbox.com/en-US/xbox-one/accessories/xbox-design-lab-and-controller-help