Need help with the crew

there are no other steps that I can tell you unfortunately, You will have to send your console in for repair.

send your console in for repair.

This guy isn't an expert. Call xbox support first. It does not sound like your console needs to go in for repair, as it is only The Crew that is the problem.

Posters shouldn't give advice if they don't know what they are doing.

iv tried uninstalling it but that doesnt work

Unless you can find some other steps you can try, you would have to send it in. You can also try deleted and redownloading the game. try calling XBOX Support at 1-800-4MY-XBOX.