Need help with refund

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Try setting up manual DNS settings then install the game.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try downloading the updates now and see if it works.

Solution 4: Do a factory reset

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Okay thanks my friend told me that that’s probably it

It usually takes a few days to get a response after requesting a refund. so if you haven't heard anything back on that one then that's normal. It's actually unusual that you got one of them so quickly.

It may be best to reach out to the official Chat/Phone Team for additional assistance at:
support.xbox.com/contact-us

Hi Williamslade1, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I apologize for all the trouble that you have experienced. You can request a refund by signing in to http://xbox.com/refunds and then locate your order for the game and then click on the "request a refund" option on the side.