Need help with my clips they aren't deleting

Hi, Roxane. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Kindly check if there is a pending system update for the console.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

Select System > Settings.

Select System > Updates & downloads.

Under "Updates", you'll see: Console update available. Select this button to begin your update,

Solution 3: Try setting up manual DNS settings.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

If the same issue persists, other players are experiencing the same issue right now. Although there is no official announcement yet about the issue. Let's wait until it gets fixed, you can also provide feedback about it using the Report a Problem app which you can download by doing the steps below.

Press the Xbox button  to open the guide, and then select Store.

Select Search, and then enter Xbox Report a Problem in the search box.

Choose the app from the search results, and then select Download.

Follow the instructions in the section “Report a new problem” to submit your problem report.

Same issues. So I tried to delete a clip in the app and it said it was unable to. I deleted it from the network with the Xbox one and it deleted. I also deleted a clip from the console hard drive along with several screenshots and that works with no issues.

Sometimes when viewing clips on the network it shows old clips that I've already deleted, but they aren't veiwable. Switching between everything and game clips in manage captures makes them disappear.

This does not happen when I delete clips or screenshots directly from the Xbox one hard drive.

I checked network settings and it says NAT type: Open and all services available.

Still can't delete or upload screenshots at all, only clips.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Xbox support:

"Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion."

It would be best to view your clips, also, for game clips that aren't uploaded to the Xbox network if ever you reset your console they will be removed or deleted as well so make sure to upload them to the Xbox network.

Make sure to check this link, Karlton: https://support.xbox.com/en-US/help/games-apps/...

Yea it was already enabled, i managed to get 3 clips workig last night no idea why it started working however as i havent done anything different. I was playing abit of Modern Warfare last night and got some pretty good shots in with crossbow so i tried
taking clips while i was playing and they worked, yet anything up to 11 days ago hasnt hasnt recorded other than that including others from Modern Warfare and thats frustrating 😂. Ill try a few other games today and see if its its gonna keep working.

Hello, was the option saves on Xbox Live was enabled? If so, restart your console and go into your capture history. If the option was not enabled in the settings and the recording location was formatted, it was lost.