Need help with my account i want to know where my rewards are ?

Hello Butterherbiscut,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event was on the 28th last month, it will be a part of the mid-April deposit cycle.

Hello Eaxis,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Regarding your purchases, pre-orders are not eligible for MyVIP, as specified in our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



Your purchases awarded a punch each for the Games on Demand punchcard that ran from January to March. However, since that offer requires three punches to complete, you did not complete that offer.

Hey there The crazy k1ds,

We're going to need a bit more information to help out with this. Please let us know what promotion you're referring to as well as the reward. That'll help us determine the next best steps.

Hello Mauricio Naceta,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience. Currently, we see that you have a US Rewards Account. Since our system is reporting that you do not have a US Microsoft Payable Account, we cannot complete a deposit, since we cannot deposit USD into a Argentinian payable instrument,
which is the only available payable instrument on your account. This is stated in our FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

I need help with this please help me i dont know waht to do

Please i don't want to delete my account wath i really want is Enter to my Xbox account the gamertag is zirjacksparrow1 will you please help me i rely don't want to loos my account