Need help with messaging

ZoeyPiercy · Nov 18, 2018

So my messages, anytime I send one it says "Check your account" I did the steps and it didn't work, So can someone help me please?

:)

Xclorist · Nov 18, 2018

XBOX ONE BF4 Disc slow to load

Okay. Good luck. Add me on there if you want. If you need any help message me I'm on there as xclorist too!

VolcomStoned411 · Nov 18, 2018

Need help with messaging ban

I have called xbox support and been directed to the forums for support for a month old message ban on my xbox one

WPAK · Nov 19, 2018

Hi there,

if you haven't yet, have you tried to see what happens when you send messages via xbox.com or via the Xbox App to see if that makes any difference.

Also be sure to check
http://enforcement.xbox.com to see if any enforcement action on your account could be affecting this

Another thing to check if your account is allowed to communicate with others via settings here:
Sign in to your Microsoft account

If this is a child account then a parental account needs to change these settings.

If this is only happening on the console, then try the following:

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results

M3tal Daz3 · Nov 6, 2018

Try this:

Sign in at
account.live.com/reputationcheck.

Add your phone number, then select Send code.

Get the code from the text message sent to your phone, enter it on the webpage, and select
Submit.

If you’re using your Xbox, press and hold the power button for 10 seconds to turn it off, then turn it on and sign back in. If you’re on a PC or mobile device, sign out of the Xbox app, then sign back in.

WPAK

Hi there,

if you haven't yet, have you tried to see what happens when you send messages via xbox.com or via the Xbox App to see if that makes any difference.

Also be sure to check
http://enforcement.xbox.com to see if any enforcement action on your account could be affecting this

Another thing to check if your account is allowed to communicate with others via settings here:
http://account.xbox.com/settings

If this is a child account then a parental account needs to change these settings.

If this is only happening on the console, then try the following:

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/xbox-one/console/power-cycle-console
Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

M3tal Daz3

Try this:

Sign in at
account.live.com/reputationcheck.
Add your phone number, then select Send code.
Get the code from the text message sent to your phone, enter it on the webpage, and select
Submit.
If you’re using your Xbox, press and hold the power button for 10 seconds to turn it off, then turn it on and sign back in. If you’re on a PC or mobile device, sign out of the Xbox app, then sign back in.

bowski477

Try removing the account from the console, doing a hard reset, and re-adding the account.

You can also try this
http://support.xbox.com/en-US/xbox-one/xbox-live/cant-send-messages

Dadwhite

Is the account being managed by a master family account, if so then this account will never be consider an adult until it is removed from the family account and put into it's own stand-a-lone as the are consider child accounts no matter your age.

DHG Lupus

Try removing the account from the console, doing a hard reset, and re-adding the account.

You can also try this
http://support.xbox.com/en-US/xbox-one/xbox-live/cant-send-messages

i tried both of those options and it still not letting me send messages

Need help with messaging