Need Help with error downloading/updating games in XboxHub

Sorry to hear it. In order to help you we'll need to know the error code you get when trying to download the update.

Hi kiShiva,

Thank you for posting on the Xbox forums. I'd be happy to help.

If you are referring to the Xbox (Beta) app, you will need to update to 1903 to download the app. You won't be able to download the app without version 1903.

What is the error that you are getting when trying to update to 1903? I recommend following the

Windows Update error troubleshooting guide when you get an error installing the update. I recommend also checking the

FAQ for more information on Windows update errors and how to solve them.

- it is an original xbox 360 console

- the game is a retail copy

-i just downloaded it 2 days ago and it has been displaying the error message from the start and sometimes freezing

- the only update was when i first started the game it said the game needed to be updated

i hope this helps, thanks

Hey there endlessfear!

I'm sorry to hear about the issue. What is the update in question for? Is it an Xbox One console update? If it's the initial update and it continuously fails, you may want to try the

offline system update.

Let us know if that helps!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

Hi there!

Thank you for posting on the Xbox forums. We'd be happy to help, but need more information about the game update error.

Are you given an error code when the update fails? From the Microsoft Store click on the 3 dots next to your profile icon then click on Download & updates and then select Get updates.

Please provide the error code or message you are getting, and then try updating the game again. If it still does not work, then re-install the game and restart your PC like what was suggested by our Xbox Ambassador.