Need help with defective REPLACMENT Xbox Elite Controller

Discus and support Need help with defective REPLACMENT Xbox Elite Controller in XBoX on Consoles to solve the problem; Hi all. Hoping this is the right place to ask for help as I am beyond frustrated and disheartened by the support experience at this point. I purchased... Discussion in 'XBoX on Consoles' started by Joe Porletto, Nov 29, 2020.

  1. Joe Porletto
    Joe Porletto Guest

    Need help with defective REPLACMENT Xbox Elite Controller


    Hi all. Hoping this is the right place to ask for help as I am beyond frustrated and disheartened by the support experience at this point.

    I purchased an Xbox Elite Wireless Controller Series 2 around one year ago.

    The buttons on the controller stopped working while it was under warranty.

    After a lot of work, I was finally able to send the controller back to Microsoft for replacement.

    I was sent a different controller THAT IS ALSO DEFECTIVE.

    I wasn't supplied with any way to report this different controller being defective.

    Additionally, my support ticket was never updated.

    There is no number to call on the support page, it simply tells me that Phone and Chat isn't available for this issue.

    This is SO infuriating.

    Any help here would be great.

    Thanks!

    :)
     
    Joe Porletto, Nov 29, 2020
    #1
  2. ROCKHOUND68 Win User

    Elite Controller - paddle not working, MS support unable to replace

    In order to find the removable parts to buy for an Elite controller you have to register your Xbox One and then register your Elite Controller under the accessories tab for your Xbox One.

    I have yet to call about getting replacement paddles, but I will REFUSE to buy replacement paddles for something that I received defective. Microsoft needs to suck it up and supply replacements especially since demand is high for the controller and they
    are hard to find in stock anywhere.
  3. FeedingHannibal Win User

    Xbox One Elite Controller - Faulty Bumper

    My Elite controller left thumb sick floats up and down. I've only had it for about 7 months with very limited use. Microsoft only has a 90 day warranty, for a faulty product which is BS for a $200 controller! Every other company I know of would replace
    a defective product and stand by their products, but Microsoft doesn't. Don't buy an elite controller from Microsoft because they produce defective products and will not replace them.
  4. FeedingHannibal Win User

    elite controller

    My Elite controller left thumb sick floats up and down. I've only had it for about 7 months with very limited use. Microsoft only has a 90 day warranty, for a faulty product which is BS for a $200 controller! Every other company I know of would replace
    a defective product and stand by their products, but Microsoft doesn't. Don't buy an elite controller from Microsoft because they produce defective products and will not replace them.
  5. The Deagnos Win User

    Elite series 2 controller

    My elite series 2 rb button doesnt work and i cant find a replacement button how do i fix this
    Microsoft knew the controllers were defective and still sold them as a good product. they wont do anything to fix your controller because its most like out of warranty thats why the warranty was so short. The whole elite series 2 was a scam

    https://answers.microsoft.com/en-us/xbox/forum/all/defective-xbox-series-2-elite-controller-and-class/2b11a3b7-d094-4073-97b7-da1dafba71ce
  6. PJSampogna Win User

    Xbox one elite controller rubber grips coming off

    I have 2 elite controller both have their gripes falling off and it not like u can just put it back on... when u try to it doesn't fit right almost as if the rubber part is too big and doesn't fit the controller.... 300$ on 2 elite controller and neither
    are close to a year old, Microsoft so be offering free replacement on their defective products especially when they themselves acknowledge that it's defective.... I want my 300$ back or 2 new elite controllerso with a lifetime quarentee..
Thema:

Need help with defective REPLACMENT Xbox Elite Controller

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