Need help with account recovery/ gamepass.

Joe Roberts3 · Jan 30, 2025

So I made an account just for gamepass. Ended up getting locked out and I can't get past the recovery for whatever reason. I made a new account and got another gamepass. All I want to do is cancel the other gamepass really. How can I do this? Tia!

:)

Sodangidni

Hello, Joe.

I’m Arturo, a community user like you, and I’ll be glad to provide assistance with your inquiry today.

IMPORTANT: Please don't share personal information, including email addresses, phone numbers, gamertags, etc.

As community users like you, we are not able to enter, check information, or unlock the account for you, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, when you say that you have been locked out, do you mean that when you attempt to sign in you see a message saying that your account has been locked for breaking the terms & conditions, or do you mean that you lost the email or password?

Additionally, I appreciate it if you could share more details about not being able to pass “the recovery”.

For now, I take this opportunity to let you know that without accessing the account, it's not possible to manage the subscription.

I look forward to hearing from you.

Regards,

Arturo.

WPAK

Hi there,

what kind of details do you know of the account?

If you know the gamertag and some other details, you could try contacting Xbox Support, they might be able to take a more indepth look.

To contact Xbox Support use
support.xbox.com/contact-us

Harley9-0C854BF2-727

No i dont have it on any consoles anymore

i only have the gamertag but no email. The reason i know yhe gamertag that tag was leader of my clan wich incant access

maxen

There's not much that can be done without the email unfortunately.

You can speak with Phone Support, who have greater powers to look into accounts and such, but I think they require an email to be able to do anything for you.

However, it's worth a try just in case.

support.xbox.com/.../contact-us

maxen

You would need to know the email address to gain access to the Gamertag.

If you have the Gamertag already downloaded on another Xbox somewhere, try to log in and it will tell you the email address (and ask for the password so you can sign in). For example, a friend's console or somewhere else you may have played using the account.

Need help with account recovery/ gamepass.