need help with account/game

Discus and support need help with account/game in XBoX on Consoles to solve the problem; on Xbox One whenever I try to play the Tera Beta which started today it says "to do this, change a setting, you cant purchase contents because of how... Discussion in 'XBoX on Consoles' started by memes live, Mar 9, 2018.

  1. memes live
    memes live Guest

    need help with account/game


    on Xbox One whenever I try to play the Tera Beta which started today it says "to do this, change a setting, you cant purchase contents because of how your account is set up this can be changed in your privacy and online safety settings on xbox.com" but I
    have already tried everything, my account is 18 years old and i was in a family with my self and i just recently made my account an adult account and removed the other account from the family and made it so there aren't any restrictions but it still says this
    message when I launch the game??? I have also added a credit card and used it to buy stuff before so it proves im over 18 but it still wont let me play. I have no idea what to do any help will be appreciated

    :)
     
    memes live, Mar 9, 2018
    #1
  2. locks04
    locks04 Guest
    Need Help With Account

    yea the lady said it could take up to a month i still havnt gotten an email about anything so im just waiting it out being patient hopefully it pays off
     
    locks04, Mar 9, 2018
    #2
  3. locks04
    locks04 Guest
    Need Help With Account

    alright cool ill give it a couple more days then
     
    locks04, Mar 9, 2018
    #3
  4. amcs3 Win User

    account help needed

    Hi - Im keen to find out if this worked or not. I've looked at the advice from Mistress Sara and if Im not mistaken that suggests that you change the email details on the Microsoft account as opposed to just on the Gamertag. Im presuming its just the Gamertag
    email address you're looking to change?
  5. outofthebelljar. Win User

    Need Account Help!!!

    The only other thing I would suggest would be to look it up on the console but by the nature of your question, I can safely assume that you are trying to recover it to your console. Is there anyone you can go to in order to use their phone to call?
  6. HassanB Win User

    Need help with account

  7. ScrewyPepper452 Win User

    Need account help

    For information about your suspension and to see about submitting a case review, you would need to go to
    http://enforcement.xbox.com
    i did that with the guy on the phone i couldn't access it so he sent me here could i have some more help i dont know what to do
  8. {Parity} Win User

    Need Help With Account

    There is no contact numbers for the enforcement team. The only way to contact then is through the case review on their website. enforcement.xbox.com/home

    Hope this helps. Good Luck!!
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need help with account/game

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