Need help restricting in-game purchases!

So you can sign into your account at account.microsoft.com/family and it will allow you to set restrictions on what he can purchase as far as age restrictions and if your password would be needed to allow him to purchase things above what is restricted age
wise. if you have your credit/debit card on his account you can remove it and from the family website it will allow you to add money to his account to make purchases with and within the age restriction this way you can limit what types of games he is allowed
to purchase to age appropriate/content restricted games.

Hi Scrubbz

You usually see this error if you try to purchase content on a child's account. You will need to speak to an adult in the family group to lift the restriction or purchase it for you.

Hope that helps.

Account restrictions won't affect 360 games

If you have a child account you need to buy it on a 360 console

Xbox one account restrictions and permissions don't apply to xbox 360 games

However parental settings must be set for xbox child accounts for purchases including Web purchases

Hi shanahan156,

Sorry to hear about that, let's go ahead and reach out to the
chat team to get that charge sorted out. Also, let's double check that the

settings are correct for their account as well.

Thank you!

Hey there CHUNKY MECONIUM!

If you are receiving an error with purchasing content, you will want to contact our chat or phone support agents through our Contact Us page so they can take a look.

Since this thread is older, be sure to post a new thread with any details and troubleshooting steps you have tried if you ever run into an issue. That way the community can provide support tailored specifically to you!