need help removing owned trial of game

gamer0780 · Aug 14, 2019

With gears of war 4 free with games with gold this month. I previously have a trial of the game attached to my account which i never installed. Now it wont lt me add the game through games with gold. only has the option to buy as a gift. I tried multiple
times restarting xbox x console and even did a factory reset, but the trial of gears of war 4 just says trial owned. any help thanks

:)

ExponentComet87

Did you found a solution? I'm also having the same problem.

Chudamaru

Have you attempted to add the game from the website?

https://www.microsoft.com/en-us/p/gears-of-war-4/9NBLGGH4PBBM?rtc=1&activetab=pivot:overviewtab

XBF Chris J

Hello ExponentComet,

Thank you for posting here on the Xbox forums. This thread is a bit old, so it will be locked due to its age. If you haven’t already, please go ahead and make a new thread detailing this issue and any troubleshooting steps (if
any) you’ve tried so far. That way we can tailor our support specifically to you.

Thanks again

Jon.Bell

So in the Xbox store it says that I OWN the game, but I actually only own the trial version. If the game is on gamepass, the option is "installable" meaning I don't own it. It's installable because it's on gamepass, but if the game offers a trial and I've downloaded that trial, the store says I OWN the game. This has caused me to purchase DLC for a game I only own the trial for. I need to know how to tell if a game I have is only the trial version of the full game.

crazydude1965

Sadly i agree with everyone else i have same problem can only hide maybe someone could mention it to microsoft i would love to have option to remove the icons completely

need help removing owned trial of game