Need help recovering my account back but microsoft wont let me

Kristofors Skruls · Jan 22, 2025

So basically everytime when I try to play with a new account, I basically need to play with my original xbox account. Thing is, By chance the account got hacked in a database and now its changed the email. The account with the GamerTag “KristoforsYT” with my name and my email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** added to it, Later in probably a year I got hacked. I cant even access or recover my account since ive already added my own account with the same email once again and to be fair its been the longest that I didnt have a problem with this account. I think around 2018-2020 O bought minecraft and then I started to play. I had also remembered that my profile picture had a Minecraft picture that represent a name as already guessed, My name on xbox. About few months later, Was hacked and my account was gone.

:)

Darhyl Amizola

Hi Kristofors! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

FusionZ Maestro

Router, it let me recover my friends account, but it still wont let me recover mine.

uKx GriiMeZz

wow, it wouldnt let me sign into xbox live, then it deletes my account and wont let me recover it saying error 8015190a, any help would be appreciated.

KindGryphon

It wont let me recover my account on the forum without my email. So is there no place i can go to get help with my situation?

No unfortunately not. Somehow you are going to have to figure out what the email was. Microsoft wont tell you what the email is.

RoryFeatherstone

It wont let me recover my account on the forum without my email. So is there no place i can go to get help with my situation?

Need help recovering my account back but microsoft wont let me