Need help recovering Microsft Account

Jasmine1984xx · Dec 9, 2021

Hello,

I have created a outlook.ie account for my daughter and linked it to the xbox series s profile.

She inadvertently enabled the password request at signin, and now she cannot play anymore because we lost the password.

When we try to reset the password, the bot send us an email stating we did not provide enough information (???) but we filled all we information we have, including gamer tag and xbox network ID - what else do they need to reset a password?

I am now really disappointed by how the recovery procedure has been designed, and how hard is to recover an account.

Had someone succeeded recovering their account? Do you have any suggestion?

Many thanks,

:)

Francia J.

Just a friendly reminder though that for recovery concerns there is a dedicated team and they are the recovery team that can only be reached by submitting a recovery form.

Francia J.

Hi Jasmine1984xx, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In regards to account recovery that will be the only way and I have here a tips that you want to consider before submitting the form again.

Answer as many questions as you can:

1. When thinking of past passwords, provide as many as you can for them to check, even if you aren’t sure they’re correct.

2. Think back to when you created the account or last updated it. Have you moved since you created the account? Changed your name?

3. If you can, submit the form from a computer you frequently use with this account.

4. Your email address may be country-specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” instead of “hotmail.com.”

5. Select all the products that you use. The more info you provide, the more we can use to verify that you own the account.

Mister Cizl

Hey TryingNormal1! If you set the account's birth date to be recognized as a child you will need to wait for it to mature before that message will go away. If you did not, please post up a screenshot of the error you see so we can take a look. Thanks!

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HERE for the best info.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I apologize but we need to have at least the Microsft email address in order for us to recover the account.

I have here a helpful link where you can possibly retrieve your email address. Here you go: https://support.xbox.com/en-US/help/account-pro...

Verachi

Here is what your Error code means, also there are a couple solutions you can try out.

Error code 80070020 occurs when you download your profile

[Gwyther edit for space, formatting]

Need help recovering Microsft Account