need help recovering an old account

Discus and support need help recovering an old account in XBoX Accessibility to solve the problem; so I had a old xbox account that was attached to my moms work email and microsoft has stopped accepting work emails for account and when I try to sign... Discussion in 'XBoX Accessibility' started by JakobPeterson, Nov 20, 2023.

  1. need help recovering an old account


    so I had a old xbox account that was attached to my moms work email and microsoft has stopped accepting work emails for account and when I try to sign into it it says the account doesn’t exist so I was wondering if microsoft has deleted the account or if there is a way to get it back

    :)
     
    JakobPeterson, Nov 20, 2023
    #1
  2. RichieB_ Win User

    need help recovering an old account

    Hi JakobPeterson,

    Thank you for your contribution to the Microsoft community.

    We understand that you need help with your old account that you want to recover it. I would like to ask when was the last time you successfully sign in that account?

    For the meantime, you may try to follow this guide on the support article about "account doesn’t exist": Learn more: I can't sign in to my Microsoft account - Microsoft Support


    [​IMG]


    We look forward for your response.

    Regards,

    Microsoft Community Moderator
  3. KindGryphon Win User

    need help recovering an old account

    so I had a old xbox account that was attached to my moms work email and microsoft has stopped accepting work emails for account and when I try to sign into it it says the account doesn’t exist so I was wondering if microsoft has deleted the account or if there is a way to get it back
    How old are we talking? When was the last time you logged in?

    I ask because if you don't login to your xbox profile for 2 years or login to your associated Microsoft account for 5 years then they do delete it for inactivity.

    If the account was already deleted then its too late to try and recover it
  4. ngocphi Win User

    Need help recovering a old Xbox 360 account

    well first try 3x and get the service request number from answers.microsoft.com or accounts

    Remember every single detail counts including friends achievements and when and last login or servers

    Anyways if all else.fails contact xbox support and show them the 3sr numbers and have them open an invalid email case
  5. NaZoooom Win User

    Old gamertag

    Hi marchickman,

    You will need to complete and submit a Microsoft account recovery form.
    It will ask you questions, you will need to provide as much information as possible. This is the only way to go about recovering an old account.

    Hope this helps :)
  6. Shadowskill08 Win User

    My Client Not able to login on XBOX One S as the mail Does not exist anymore

    Sorry to hear you're having problems recovering an account. In order to recover an account, you need to know the old email address. Your first step should be making sure you can access that old email address, then follow the support

    page
    .

    I'm not sure if theres a way to recover an account if you can not validate through the old one. This would be a security issue.

    Hope this helps!
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need help recovering an old account

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