need help recovering an old account

Hi marchickman,

You will need to complete and submit a Microsoft account recovery form.
It will ask you questions, you will need to provide as much information as possible. This is the only way to go about recovering an old account.

Hope this helps

well first try 3x and get the service request number from answers.microsoft.com or accounts

Remember every single detail counts including friends achievements and when and last login or servers

Anyways if all else.fails contact xbox support and show them the 3sr numbers and have them open an invalid email case

Sorry to hear you're having problems recovering an account. In order to recover an account, you need to know the old email address. Your first step should be making sure you can access that old email address, then follow the support

page.

I'm not sure if theres a way to recover an account if you can not validate through the old one. This would be a security issue.

Hope this helps!

You can use this link to recover your old account https://support.microsoft.com/en-us/help/17875/microsoft-account-recover. If that doesnt
help and you need further assistance you need to contact Xbox customer support. What region are you in?

Also, you don't have to start a new account to speak to customer support.

Here is what your Error code means, also there are a couple solutions you can try out.

Error code 80070020 occurs when you download your profile

[Gwyther edit for space, formatting]