Need Help Recovering Account - Old Phone Number & Locked Out of Recovery Form

Discus and support Need Help Recovering Account - Old Phone Number & Locked Out of Recovery Form in XBoX Accessibility to solve the problem; Hi everyone, I’m having a major issue trying to recover my Microsoft account and could really use some help. My account was flagged as possibly... Discussion in 'XBoX Accessibility' started by Jarod Becker, Apr 28, 2025.

  1. Jarod Becker
    Jarod Becker Guest

    Need Help Recovering Account - Old Phone Number & Locked Out of Recovery Form


    Hi everyone,

    I’m having a major issue trying to recover my Microsoft account and could really use some help. My account was flagged as possibly compromised and now requires verification. The problem is the phone number on the account is old and no longer in use, and I can’t update it to my new number.

    I tried using the account recovery form, but it asks for details from when I first created the account, which was so long ago that I no longer remember that information. Every time I submit the form, it fails because I can only provide my current info, not the old info it wants.

    To make matters worse, I’ve tried so many times that I’m now locked out of the recovery form altogether. I can’t contact support directly because the system won’t let me without verifying my account first.

    I’m really stuck and worried because I have a lot of important purchases and subscriptions tied to this account, including my Xbox games and other software. I really need help from someone who can either guide me through an alternative recovery process or escalate this so I can regain access.

    Any advice or assistance would be greatly appreciated!

    Thank you!

    p.s. This is a different account then the one I am using to post this

    :)
     
    Jarod Becker, Apr 28, 2025
    #1
  2. Ricardo Lechuga Win User

    Password Change

    Hi ShamanHD! My name is Ricardo an independent advisor ready to help you with this situation!

    The only way to recover an account is through the recovery form or the recovery email or the contact phone number
  3. Ricardo Lechuga Win User

    Can't verify my phone number

    Hi Abe5656! My name is Ricardo an independent advisor ready to help you with this situation!

    The only methods for account recovery are the recovery form, the associated phone number and the recovery email, at least one of them you must comply to recover the account
  4. Georges C. Win User

    Old account with gmail username that I can no longer access.

  5. Georges C. Win User

    Logged out of Halo MCC lost email to log back in

    Hello, first it's a pleasure to be able to help you today.

    My name is

    Hello Moxkett , unfortunately to recover an account you must know the email, Skype name or a phone number if you have placed as Login.

    If you remember, try to recover the account by filling out the form below.

    https://account.live.com/acsr

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...

    Regards,

  6. Nursemorph Win User

    Microsoft/PSN account issues

    Unfortunately, to recover your account, you will need to know some detail of the accountbe it email, phone number etc as the Recovery form is the only way to do it:

    https://account.live.com/acsr
Thema:

Need Help Recovering Account - Old Phone Number & Locked Out of Recovery Form

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