Need Help please !! I lost my digital game

MaximeCuradeau · Mar 3, 2020

I uninstalled a digital game ( NHL20 ) but it completely disappeared from my games , I am now unable to reinstall it .

what can i do to fix it ? Thank you in advance

:)

ICx Killa MyWay

Press 'Y' to search on the guide or Xbox Home and type the game name in. Press A on it, and it should allow you to Re-install the game.

Deano_M_

make sure you haven't hidden it

https://answers.microsoft.com/en-us...xbox-one/97ab10d8-67ff-41c4-910a-257990a2b496

Geth

Go to the store page for the game and it should allow you to install.

If it ask for you to purchase you will need to visit your purchase history to check.

And then call Xbox Live support for help.

MaximeCuradeau

Thanks for the help Zenosos but I had already try it , it’s like i never had it 🙁

Zenosos

Hi MaximeCuradeau,

Firstly is this since the new update changing to the new dashboard. I would recommend checking the Full Game Library list first if its a paid-for game. if it isn't there you can check your purchases, through your online account on the internet via this link.

https://account.microsoft.com/billing/orders/

if there are still further issues we can discuss further solutions to your issue

Need Help please !! I lost my digital game