need help on xbox console

Hello again, I believe you sent the wrong image, because the image of the question appears in the community.

As for the console, try resetting keeping games and Apps.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

I used a wired it stoped working 3 days ago

I checked all the setting and stuff restarted the app

And more details is a picture

By the way in the picture its the video/auido thing that i need fixed

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Bryson, what type of mouse do you use on the console, wired or wireless?

Was it working normally and stopped doing the scrool, or did it ever do?

Have you tried any procedures on the console, if yes, which ones?

If you can give more details, I'll be waiting for your reply.

I hope he gets his account back