Need help here: Update information account again

Hello Duardaum,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your US Rewards Account attempts a deposit in one regional currency, it cannot complete when your Brazilian Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

I'm really sorry you are having such a bad experience here. Unfortunately there is no information on your investigation that I can provide you. You need to contact phone support again to get updates on your account and investigation. Again, I'm sorry I can't
be more help here for you. Please let me know if I can help you with any other issues or questions in the meantime though.

Hello Cactus,

I'm sorry to here about this. Changing your password should have done the trick. Once you change your password, any other device that has your account on it would need to know the new password to access your account.

I recommend updating all of your security information and then changing your password again afterwards. You can update your security information here :

Make your account more secure.

You can also follow our compromised account solution to ensure your account is as secure as it can be :

Welcome to the Compromised Account Solution

Hope this helps!

Hey there,

If you haven't already, I recommend updating your Xbox profile and Security information. Even if the Information is up to date, you should re enter in that info (Phone number, email). If any of your information requires verification, be sure to verify before
trying to send messages again.

You can update your Security information here :
Make your account more secure.

Hope this helps!

Tagged. Had no idea u can create back up saves in cloud storage.