Need help getting my account back. Microsoft doesn’t think it me

Discus and support Need help getting my account back. Microsoft doesn’t think it me in XBoX Accessibility to solve the problem; Hello, I have an old Xbox account I’ve used for years and it’s linked to an old outlook and phone number that I don’t have access to anymore.... Discussion in 'XBoX Accessibility' started by Zion Peake, May 13, 2025.

  1. Zion Peake
    Zion Peake Guest

    Need help getting my account back. Microsoft doesn’t think it me


    Hello,

    I have an old Xbox account I’ve used for years and it’s linked to an old outlook and phone number that I don’t have access to anymore. Recently I had family over and they exceeded the amount of login attempts. I’ve always used a pin to login and now it won’t let me use my pin. I tried going through the account recovery through Microsoft at least 8 times. They have denied me every time. It’s me and my account I need access to. I have countless memories, friends, games, and money spent. Just want my account back. Please someone help me

    :)
     
    Zion Peake, May 13, 2025
    #1
  2. kaleigh wadley Win User

    Can I get my vbucks on this fortnite account transferred to my other Microsoft Xbox account?

    No, my friend bought me a card to input into my fortnite account. I was adding it into my fortnite account and my Microsoft account. The microsoft account I put it on doesn’t exist on the fortnite. I am kindly asking you to understand that there is no possible way of me getting those vbucks back without either a refund or exchange vbucks into the other account.
  3. Andrew Kiker1 Win User

    I can’t recover my account

    I’ve tried all of this and it still won’t let me in. I keep getting the same email back starting with “unfortunately”. Are there any other ways because I’m desperate? It’s really irritating that Microsoft takes it this serious. I mean come on. It’s my account and the home profile on my Xbox. Isn’t that all I should need. I need a link to a refund for everything I’ve purchased. I even put my card info into the forum and it doesn’t seem to think it’s right when In reality it is.
  4. Janet_C Win User

    I need help getting my Microsoft account back

    Hello!

    Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

    I am sorry to hear that you are experiencing problems accessing your account, please try to use the guided account recovery help tool at this link

    https://support.microsoft.com/en-us/account-bil...

    On the left side you can see several recovery cases, for example, "Password reset and recovery" or "Locked or compromised account", enter the corresponding section depending on the case you are in.

    You may need to fill out an account recovery form where you are asked to submit the necessary information to prove you are the owner of the account, this form can be submitted up to 2 times in case you remember new information.

    Remember that this is a public forum and that those of us who participate in it are common players, I am not part of Microsoft support nor can I enter the system, the only thing I can do is provide you with information that might help you.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.
  5. EzequielNeves19 Win User

    Help me get my account back

  6. FRANCISCO I MENA Win User

    Question when are y’all gona fix y’all’s stuff where it will actually respond and not jus keep saying not enough info to get your acc back

    This did not help it still doesn’t let me reset my password it jus keeps saying not enough information idk what more information y’all want all I’m trying to do is cancel a subscription bud I can only do it from the Microsoft app and it doesn’t let me reset my password I send a request for I can reset my password and all y’all say is not enough info idk why y’all keep saying that If it’s my account y’all needa get me my password back in alr putting everything i know and y’all jus keep saying not enough information and I need y’all to let me reset my password because I need to cancel a subscription and y’all not letting me reset it so y’all just keep charging me for the subscription
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Need help getting my account back. Microsoft doesn’t think it me

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