Need help getting a shipping label for my controller under warranty.

Discus and support Need help getting a shipping label for my controller under warranty. in XBoX on Consoles to solve the problem; Ive had a order to replace my controller for 8 days and received no shipping label. After cancelling the order and creating a new one (as mentioned by... Discussion in 'XBoX on Consoles' started by Lachlan05, Jan 20, 2023.

  1. Lachlan05
    Lachlan05 Guest

    Need help getting a shipping label for my controller under warranty.


    Ive had a order to replace my controller for 8 days and received no shipping label. After cancelling the order and creating a new one (as mentioned by a Microsoft helper) I still don't have one in my emails. I need one ASAP due to my warranty running out in 5 days. Please help, I've tried contacting everywhere and no help at all.

    :)
     
    Lachlan05, Jan 20, 2023
    #1
  2. CarTzy Win User

    Need help getting a shipping label for my controller under warranty.

    Hello Lachlan05,

    We recommend that you speak with our live support. It’s best to work with them as they have the necessary tools to provide you with the necessary information.

    How to contact support:

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    3. If not, please select the country/region it is showing and select the correct one among the list.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
  3. ngocphi Win User

    How to return a defective disk?

    Shipping labels are what you need to send anything unless you plan on paying for the shipping

    shipping labels allow the company to give you the ability to return anything

    thats from the ms store however there is an more immediate solution contact the publisher and ask for a disk replacement under the 90day disk warranty
  4. choppyseize Win User

    My parents smashing my x box

    Hello

    If it's still under warranty you should fill out the form
    here
    , then print the label and ship it off. It's a pretty easy process.
  5. Smwutches Win User

    Where do I send my xbox series x off for repair??

  6. XBF Erick C Win User

    Obtenir une étiquette d’expédition (Obtain a shipping label)

    Hey there mawiie420,

    Thank you for reaching out to the forums, unfortunately for Standard Xbox One controllers you will not receive a shipping label.

    A shipping label is only sent out when you set up a repair for:

    • Xbox One console within 1 year warranty
    • Xbox One Elite controller within 90 days warranty
    • Xbox One Design Labs controller within 120 days warranty.

    In this case you will have to pay for the shipping on your side through any shipping company that is available to you.

    I hope this helps.
Thema:

Need help getting a shipping label for my controller under warranty.

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