need help from support

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello mebNSX, the best way to contact support would be via the link below.

https://support.xbox.com/en-us/contact-us?index...

Steam support is only for Steam

EA are the ones who can support their game.

In the meantime we’ll do our best. What screen do you get to before it crashes? Is it the splash screen or does the game load in some and then crash? Or does it do nothing and quit?

Since you bought this game from Steam you should really contact Steam support or ask on the Steam forums for that specific game. https://steamcommunity.com/app/1506830/discussions/

Saying that it 'crashes at launch' isn't enough though. We need more information about your system specs please. Not all PCs are the same. It's more than likely that either your drivers are out of date or your PC isn't actually capable of playing FIFA 22.

• MINIMUM:
  
  • Requires a 64-bit processor and operating system
    
  • OS: Windows 10 - 64-Bit
    
  • Processor: Intel Core i3-6100 @ 3.7GHz or AMD Athlon X4 880K @4GHz
    
  • Memory: 8 GB RAM
    
  • Graphics: NVIDIA GTX 660 2GB or AMD Radeon HD 7850 2GB
    
  • Storage: 50 GB available space
    

• RECOMMENDED:
  
  • Requires a 64-bit processor and operating system
    
  • OS: Windows 10 - 64-Bit
    
  • Processor: Intel i5-3550 @ 3.40GHz or AMD FX 8150 @ 3.6GHz
    
  • Memory: 8 GB RAM
    
  • Graphics: NVIDIA GeForce GTX 670 or AMD Radeon R9 270X
    
  • Network: Broadband Internet connection
    
  • Storage: 50 GB available space
    

For purchasing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

You can use the "Get Help" app on your Windows 10/11 PC. You should be able to get in contact with someone there.

If the game still refuses to launch, you can always ask Steam for a refund.