Need help from a customer support representative from the xbox live rewards department

FrostySpike · May 15, 2017

I have been a member of xbox live rewards since the 10th of may 2014 and I stopped receiving e-mails from the rewards program since march 2016 and I have not received any points for the money I have spent on games over the past 2 years on xbox. I spoke to
xbox support and they said that I needed to update my billing information which I have done and he told me to post here and said that I should be given the points that I didn't get over the past two years.

:)

CameronSurette · May 15, 2017

Spent Xbox Live Reward Points, didn't receive the purchase.

I recently spent xbox live reward points to purchase 1 month worth of game pass time, to wind up not receiving a code nor any form of compensations for the spent rewards points. I was directed here through a customer service representative and will be waiting
for a response from one of the rewards department to reply.

All I want is the points back seeing as I did not receive the purchase I made.

Thanks in advance.

Smwutches · May 15, 2017

12 month xbox gold subscription goal

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are separate from the Xbox Rewards program.

XBLRewards8 · May 16, 2017

Hello FrostySpike,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

We have been accurately tracking your purchases, but since they have neither completed an offer, and you have no MyVIP rank, you have not received any Credits. Furthermore, many of your purchases have been in-game consumables, which are not eligible for
MyVIP. We see that we have been successfully sending emails to the current billable account email you have on file on your Microsoft Account, which may be different than the email address you are expecting, if you have only changed contact emails.

XBLRewards8

Hello FrostySpike,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

We have been accurately tracking your purchases, but since they have neither completed an offer, and you have no MyVIP rank, you have not received any Credits. Furthermore, many of your purchases have been in-game consumables, which are not eligible for
MyVIP. We see that we have been successfully sending emails to the current billable account email you have on file on your Microsoft Account, which may be different than the email address you are expecting, if you have only changed contact emails.

XBLRewards8

Hello carribou lou816,

Unfortunately, that representative is incorrect. This forum and our twitter @XboxLiveRewards is the only place to receive accurate support on the Xbox Live Rewards program. Customers are directed to this forum by the representative for their inquiries, so
it is possible that the representative confused a Microsoft Store offer with a Xbox Live Rewards offer. The only way to receive Rewards Credits for that offer is through the purchase of a physical (disc) copy from MicrosoftStore.com. Since your purchase was
not made in this manner, it was not eligible for Rewards. Apologies for the confusion.

Smwutches

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are separate from the Xbox Rewards program.

Smwutches

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are separate from the Xbox Rewards program.

Smwutches

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. They are separate from the Xbox Rewards program.

Need help from a customer support representative from the xbox live rewards department