Need help fixing billing info

Discus and support Need help fixing billing info in XBoX Rewards & Social to solve the problem; I have quite a few rewards points, and no matter what I seem to do I can't get it to deposit my points. Please someone reply with a solution. Thanks.... Discussion in 'XBoX Rewards & Social' started by pslayton, Nov 22, 2016.

  1. pslayton
    pslayton Guest

    Need help fixing billing info


    I have quite a few rewards points, and no matter what I seem to do I can't get it to deposit my points. Please someone reply with a solution. Thanks.

    :)
     
    pslayton, Nov 22, 2016
    #1
  2. Guam billing info need help

    So we found out that if you have issue uploading Guam Address you need to add APO AP before you punch in your zip code
     
    FiftyHickory688, Nov 22, 2016
    #2
  3. ngocphi
    ngocphi Guest
    Guam billing info need help

    Guam isnt an xbox live supported region unless you are in an us base
     
    ngocphi, Nov 22, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Need help fixing billing info

    Hello infidelguy,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. Since this internal issue is affecting the databases that house your Microsoft Account information, we cannot resolve this issue with our support tools, and must rely on this team to resolve
    the issue. At the moment, we have not received a estimate on when this problem will be resolved. Again, to be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error,
    and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Nov 23, 2016
    #4
  5. XBLRewards8 Win User

    Need help fixing billing info

    Hello infidelguy,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. Since this internal issue is affecting the databases that house your Microsoft Account information, we cannot resolve this issue with our support tools, and must rely on this team to resolve
    the issue. At the moment, we have not received a estimate on when this problem will be resolved. Again, to be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error,
    and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
  6. FiftyHickory688 Win User

    Guam billing info need help

    Same here I put Andersen Air Force Base and it does not work
  7. ngocphi Win User

    Guam billing info need help

    Yes if you live in a BASE you must use the military address also the best people to talk to is billing via phone or chat for help with billing
  8. FiftyHickory688 Win User

    Guam billing info need help

    So we found out that if you have issue uploading Guam Address you need to add APO AP before you punch in your zip code
  9. ngocphi Win User

    Guam billing info need help

    Guam isnt an xbox live supported region unless you are in an us base
Thema:

Need help fixing billing info

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